Project Delivery Support

Retail; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Pension

Life cover

Holiday allowance

Performance bonus up to 10%

Job summary

Argos, a digital-led UK retailer, seeks a Project Delivery Support on a fixed-term contract to end of April 2027. You’ll work across Logistics, Fulfilment, Technology and Retail Ops, ensuring on-time delivery of change initiatives, quality assurance, and effective handovers to BAU.

You’ll coordinate governance packs, support stakeholders, and track benefits and KPIs while shaping sustainable improvements. In this role you’ll engage with multiple teams, manage approvals, and maintain clear

Qualifications

• Strong organisational, administrative and project coordination skills.
• Experience supporting projects or operational change in Logistics, Fulfilment, Retail or Supply Chain.
• Familiarity with project management and Agile ways of working.
• Ability to perform analysis and summarise insights clearly.
• Excellent communication across multiple stakeholder levels.
• Ability to operate at pace and translate changes into clear directions for stores.

Responsibilities

• Support stakeholder coordination across Logistics, Transformation, Technology, Property, 3PLs and partners.
• Compile project governance packs, reports and updates from multiple stakeholders.
• Maintain logs, highlight reports and decision logs and share updates.
• Provide first-line support during implementation and early adoption triaging issues.
• Assist benefits tracking and KPI measurement as projects embed.
• Support handover from project to BAU with documented materials and training.
• Build strong relationships with Logistics, Fulfilment, Retail Ops, Tech and partners.
• Coach stakeholders to embed new processes and drive long-term capability.
• Adapt to shifting priorities and multiple workstreams.

Skills

Organisational skills

Project coordination

Stakeholder engagement

Agile familiarity

Analytical thinking

Operational change support

Education

Experience in logistics/fulfilment

Job description

Fixed Term Contract until the end of April 2027

About the team

The Argos Operations team bring change activity together across a broad operational landscape - creating the structure, visibility and governance needed to turn multiple initiatives into a coherent plan. You will join a collaborative team that works across functions including Property, Procurement, Technology, Digital, Finance and Facilities Management, while connecting with the Transformation Portfolio Office and other programme teams to share best practice and improve consistency.

More about the role

The Project Delivery Support will provide essential day to day support in the delivery of change projects in Argos Operations. You’ll work flexibly across multiple initiatives, supporting programme delivery managers, business leads, third party partners and transformation teams to ensure new processes, systems and capabilities land on time, within budget, and deliver the expected performance benefits.

As a key role within the Transformation & Delivery team, the goal is to maintain strong project governance, perform quality assurance activities, support system changes, prepare materials, and act as first line support partner for colleagues and change leads. The role ensures best practice is followed, issues are spotted early, stakeholders are engaged, and the impact on the business is well understood and managed.

Day to Day Impact

• Support stakeholder coordination across Logistics, Transformation, Technology, Property, 3PLs and other partners.
• Compile project governance packs, reports and updates — including gathering inputs from key stakeholders across Logistics, Fulfilment, 3PL partners and internal teams.
• Maintain documentation (logs, highlight reports, decision logs) and distribute updates to relevant audiences.
• Act as a reliable reference point for queries about project status, actions and next steps.
• Carry out compliance audits related to new processes or routines; track actions and work with stakeholders to ensure timely follow up.
• Provide first line support during implementation and early adoption triaging issues, coordinating fixes and escalating where needed.
• Support benefits tracking and KPI measurement as projects embed into the network.
• Assist with the handover process from project to BAU, ensuring documentation, training materials and routines are clear and sustainable.
• Build strong working relationships with colleagues in Logistics, Fulfilment, Retail Ops, Tech and 3rd-party partners.
• Coach and support stakeholders to embed new processes and routines, enabling long-term capability and sustainable outcomes.
• Work flexibly across shifting priorities and multiple workstreams, supporting team needs as the transformation portfolio evolves.

What I need to know

• Experienced operational knowledge of retail /logistics / fulfilment operations.
• Strong organisational, administrative and project coordination skills. -coordination skills.
• Experience supporting projects or operational change in Logistics, Fulfilment, Retail or Supply Chain.
• Familiarity with project management and Agile ways of working.
• Ability to perform analysis, identify issues, and summarise insights clearly.
• Communication skills, being able to flex style across a wide range of audiences and varying levels of stakeholders.
• Ability to Work at pace to operationalise test and learn opportunities, ensuring stores have clear direction to support great execution.
• Great planning and prioritisation skills to ensure activities and workloads are planned and communicated effectively.
• A demonstrated passion for seeking out opportunities to eradicate pain points and make things simpler for colleagues, better for customers and at a reduced cost for Argos.

What I need to show

• Organisational skills and attention to detail.
• Ability to manage numerous projects concurrently.
• Confidence in communicating with stakeholders across different levels and functions.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• A proactive mindset with a willingness to take ownership and follow through on actions.
• Commitment to continuous improvement.
• Customer curiosity and drive for improving the customer experience

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).