Project Delivery Engineer - Field Based

ZipRecruiter; Hitchin; On-site; GBP 35,000 - 55,000; Full time

Job summary

A growing IT Managed Service Provider seeks a project delivery generalist to manage diverse IT projects across the UK. This role involves working with a range of technologies, providing hands-on project delivery support, and ensuring customer satisfaction. Ideal for a seasoned generalist with strong technical skills and an emphasis on customer service.

Benefits

25 days annual leave + bank holidays

Career progression opportunities

Healthy work-life balance

Qualifications

• Proficient in Microsoft Office 365 and Intune.
• Experience with hosted telephony systems and Windows Server.
• Basic networking knowledge covering DNS, DHCP, TCP/IP.

Responsibilities

• Delivering various IT projects including infrastructure and telephony.
• Managing client onboarding and service terminations.
• Handling remote support and working closely with clients across the UK.

Skills

Hardware understanding

Software understanding

Networking knowledge

Operating systems knowledge

Customer service skills

Tools

Microsoft Office 365

Intune

SharePoint

Azure

Windows Server

Job description

Job Description

Who are we?

Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.

What's the Job?

We are seeking a skilled project delivery generalist to join our dynamic team. Our projects vary in scale and size and can be anything from an entire IT infrastructure managed service (including Data Cabling, Connectivity, Wireless Solutions, Hosted Telephony and Desktop Services), to smaller projects such as onboarding sites with a small number of users. Other projects you will be asked to deliver include , Termination of Services / Change in Managing Agents, New Internet Services & DAAS refreshes.

The role predominately is field-based - our customers whilst UK wide, are largely centred around London, Birmingham and Manchester - this role will largely be covering London and surrounding counties.

What are we looking for?

• A seasoned generalist, with a solid understanding of hardware, software, networking and operating systems - bonus points if you've got that experience within a MSP environment.
• Proficiency in Microsoft Office 365 services and email services.
• Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
• Knowledge of SharePoint Online, Teams setup, and Microsoft Azure administration.
• Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
• Proficiency in Windows Operating Systems (Windows 10, Windows 11, Windows Server etc)
• Basic networking knowledge covering DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
• Interest and exposure to security, including firewalls and Windows security for servers and workstations
• You're a people person - we are looking for charismatic engineers with amazing customer services skills, including the ability to explain technical concepts to a non-technical audience.

What you’ll get from us

• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to and - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

• If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.