Project Delivery Engineer - Field Based

JR United Kingdom; Hitchin; On-site; GBP 35,000 - 55,000; Full time

Job summary

A dynamic IT Managed Service Provider is seeking a project delivery generalist to help manage various IT projects across the UK. The role involves working with a range of clients in delivering infrastructure solutions, with opportunities for professional growth and development. Ideal candidates will possess strong technical skills paired with excellent customer service abilities, ensuring effective communication of technical concepts to clients.

Benefits

25 days annual leave + bank holidays

Commitment to Diversity and Inclusion

Active workplace committees (Social / Wellness)

Career progression opportunities

Healthy work-life balance

Qualifications

• Skilled generalist with proficiency in Microsoft Office 365 and general networking.
• Experience within an MSP environment is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver IT projects focused on infrastructure and connectivity solutions.
• Provide support across various client sites, mainly in London and surrounding areas.
• Engage with clients to understand technical needs and explain solutions.

Skills

Microsoft Office 365

General Networking

Customer Service

Windows Operating Systems

Intune Management

SharePoint Online

Microsoft Azure

Telephony Systems

Security Practices

Job description

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Client:

Modern Networks Ltd

Location:

hitchin, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Who are we?

Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.

What's the Job?

We are seeking a skilled project delivery generalist to join our dynamic team. Our projects vary in scale and size and can be anything from an entire IT infrastructure managed service (including Data Cabling, Connectivity, Wireless Solutions, Hosted Telephony and Desktop Services), to smaller projects such as onboarding sites with a small number of users. Other projects you will be asked to deliver include , Termination of Services / Change in Managing Agents, New Internet Services & DAAS refreshes.

The role predominately is field-based - our customers whilst UK wide, are largely centred around London, Birmingham and Manchester - this role will largely be covering London and surrounding counties.

What are we looking for?

• A seasoned generalist, with a solid understanding of hardware, software, networking and operating systems - bonus points if you've got that experience within a MSP environment.
• Proficiency in Microsoft Office 365 services and email services.
• Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
• Knowledge of SharePoint Online, Teams setup, and Microsoft Azure administration.
• Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
• Proficiency in Windows Operating Systems (Windows 10, Windows 11, Windows Server etc)
• Basic networking knowledge covering DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
• Interest and exposure to security, including firewalls and Windows security for servers and workstations
• You're a people person - we are looking for charismatic engineers with amazing customer services skills, including the ability to explain technical concepts to a non-technical audience.

What you’ll get from us

• Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

• If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.