Project Coordinator (Visitor Systems)

Rzss; City of Edinburgh; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

34 days annual leave

Discount in retail/catering

Healthcare plan

Employee Assistance Programme (EAP)

Employer contributory pension

Staff membership to Edinburgh Zoo &amp

Highland Wildlife Park

Job summary

The Royal Zoological Society of Scotland (RZSS) is seeking an experienced project manager to lead the implementation of new ticketing and retail EPOS systems at Edinburgh Zoo and Highland Wildlife Park. You will coordinate across Commercial, Retail, Finance and IT to ensure systems, processes and teams are ready for launch.

You will oversee project plans, timelines, risks, UAT, training, go-live planning and post-implementation reporting, with a focus on improving visitor experience and

Qualifications

• Degree or equivalent experience in project management and ePos systems.
• Knowledge of retail systems and visitor operations.
• Experience coordinating cross-team ERP/EPOS implementations.

Responsibilities

• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.
• Act as the key link between RZSS teams, consultants, suppliers and external system providers.
• Gather and document operational, commercial and system requirements.
• Manage project plans, timelines, actions, risks, issues and key milestones.
• Lead and coordinate system testing and User Acceptance Testing (UAT).
• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.
• Develop and coordinate training across both sites, ensuring the team are confident for launch.
• Coordinate go‑live planning and provide hands‑on support during implementation.
• Support the development of reporting and data requirements.
• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.
• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.
• Understand Access Gamma ePos system and basic principles of project management.

Skills

Project management

Budgeting

Analytical skills

Organisational skills

Multitasking

Brief interpretation

Education

Degree or equivalent experience in Project Management, ePos system management, visitor operations management

Tools

Access Gamma ePos

Shopify

Lightspeed

Microsoft Office

Job description

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

How you'll contribute to our mission

Play a key role in the successful implementation, transition and development of new ticketing and retail EPOS systems at Edinburgh Zoo and Highland Wildlife Park.

Working across Commercial, Retail, Finance, IT and other key teams, coordinate the practical delivery of the project, ensuring that systems, processes and people are ready for implementation

Some of the things you’ll do:

• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.
• Act as the key link between RZSS teams, consultants, suppliers and external system providers.
• Gather and document operational, commercial and system requirements.
• Manage project plans, timelines, actions, risks, issues and key milestones.
• Lead and coordinate system testing and User Acceptance Testing (UAT).
• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.
• Develop and coordinate training across both sites, ensuring the team are confident for launch.
• Coordinate go‑live planning and provide hands‑on support during implementation.
• Support the development of reporting and data requirements.
• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.
• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.
• Degree or equivalent experience in Project Management, ePos system management, visitor operations management
• Understanding of Access Gamma ePos system
• Understanding of basic principles of project management
• Working knowledge of retail systems (e.g. Shopify, Lightspeed)
• Good working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to understand and work within budgets
• Excellent analytical skills, with the ability to interpret complex financial and performance information
• Ability to appreciate and manage broad objectives, aspirations and financial constraints
• Strong organisational and multitasking skills.
• Ability to understand briefs, including preparing, annotating and altering proposals

Please see the role profile for further information on what the role involves and essential/desirable criteria.

What you’ll get in return:

Starting salary of £29,131 - £29,859 (full time) pro rata salary to be offered on 20 hours per week (£15,537 - £15,925 based on experience)
34 days annual leave (annual will be prorated for part time hours worked)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which you can read about here .

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