EPOS & Ticketing Project Coordinator (Visitor Systems)

S1jobs; City of Edinburgh; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

34 days annual leave

Retail discount

Healthcare plan

EAP access

Employer pension

Staff zoo membership

Job summary

The Royal Zoological Society of Scotland (RZSS) is seeking a project-led professional to drive the rollout of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park. You will coordinate activities across Commercial, Retail, Finance, IT and other teams to ensure systems, processes and people are ready for implementation.

You will manage plans, timelines and risks, lead testing, train staff for launch, and support reporting and data requirements while identifying

Qualifications

• Degree or equivalent experience in Project Management, ePos system management, visitor operations management.
• Understanding of Access Gamma ePos system.
• Understanding of basic principles of project management.
• Working knowledge of retail systems (e.g. Shopify, Lightspeed).
• Good working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to understand and work within budgets.
• Excellent analytical skills, with the ability to interpret complex financial and performance information.
• Ability to appreciate and manage broad objectives, aspirations and financial constraints.
• Strong organisational and multitasking skills.
• Ability to understand briefs, including preparing, annotating and altering proposals.

Responsibilities

• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.
• Act as the key link between RZSS teams, consultants, suppliers and external system providers.
• Gather and document operational, commercial and system requirements.
• Manage project plans, timelines, actions, risks, issues and key milestones.
• Lead and coordinate system testing and User Acceptance Testing (UAT).
• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.
• Develop and coordinate training across both sites, ensuring the team are confident for launch.
• Coordinate go-live planning and provide hands-on support during implementation.
• Support the development of reporting and data requirements.
• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.
• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.

Skills

Analytical skills

Organisational skills

Multitasking

Budget awareness

Stakeholder management

Communication

Problem solving

Attention to detail

Education

Degree in Project Management

Tools

Access Gamma ePos

Shopify

Lightspeed

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

The Royal Zoological Society of Scotland (RZSS) is seeking a project-led professional to drive the rollout of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park. You will coordinate activities across Commercial, Retail, Finance, IT and other teams to ensure systems, processes and people are ready for implementation.

You will manage plans, timelines and risks, lead testing, train staff for launch, and support reporting and data requirements while identifying