EPOS Implementation Coordinator — Visitor Experience

Rzss; City of Edinburgh; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

34 days annual leave

Discount in retail/catering

Healthcare plan

Employee Assistance Programme (EAP)

Employer contributory pension

Staff membership to Edinburgh Zoo &amp

Highland Wildlife Park

Job summary

The Royal Zoological Society of Scotland (RZSS) is seeking an experienced project manager to lead the implementation of new ticketing and retail EPOS systems at Edinburgh Zoo and Highland Wildlife Park. You will coordinate across Commercial, Retail, Finance and IT to ensure systems, processes and teams are ready for launch.

You will oversee project plans, timelines, risks, UAT, training, go-live planning and post-implementation reporting, with a focus on improving visitor experience and

Qualifications

• Degree or equivalent experience in project management and ePos systems.
• Knowledge of retail systems and visitor operations.
• Experience coordinating cross-team ERP/EPOS implementations.

Responsibilities

• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.
• Act as the key link between RZSS teams, consultants, suppliers and external system providers.
• Gather and document operational, commercial and system requirements.
• Manage project plans, timelines, actions, risks, issues and key milestones.
• Lead and coordinate system testing and User Acceptance Testing (UAT).
• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.
• Develop and coordinate training across both sites, ensuring the team are confident for launch.
• Coordinate go‑live planning and provide hands‑on support during implementation.
• Support the development of reporting and data requirements.
• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.
• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.
• Understand Access Gamma ePos system and basic principles of project management.

Skills

Project management

Budgeting

Analytical skills

Organisational skills

Multitasking

Brief interpretation

Education

Degree or equivalent experience in Project Management, ePos system management, visitor operations management

Tools

Access Gamma ePos

Shopify

Lightspeed

Microsoft Office

Job description

The Royal Zoological Society of Scotland (RZSS) is seeking an experienced project manager to lead the implementation of new ticketing and retail EPOS systems at Edinburgh Zoo and Highland Wildlife Park. You will coordinate across Commercial, Retail, Finance and IT to ensure systems, processes and teams are ready for launch.

You will oversee project plans, timelines, risks, UAT, training, go-live planning and post-implementation reporting, with a focus on improving visitor experience and