EPOS Project Coordinator — Visitor Experience (Edinburgh)

ASVA; City of Edinburgh; Hybrid; GBP 29,000 - 30,000; Part time

Benefits offered by this job

34 days annual leave

Discount in retail/catering

Healthcare plan

Employee Assistance Programme (EAP)

Job summary

The Royal Zoological Society of Scotland is seeking a part-time Project Coordinator to lead the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park. You will liaise with internal teams, consultants and suppliers to ensure deadlines and requirements are met.

You will document requirements, manage plans and risks, and coordinate testing, training, and go-live activities. Experience in project management and EPOS systems is essential for this role.

Qualifications

• Degree or equivalent experience in Project Management, ePos system management, visitor operations management.
• Excellent analytical skills, with the ability to interpret complex financial and performance information.
• Strong organisational and multitasking skills.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to understand briefs, including preparing, annotating and altering proposals.

Responsibilities

• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.
• Act as the key link between RZSS teams, consultants, suppliers and external system providers.
• Gather and document operational, commercial and system requirements.
• Manage project plans, timelines, actions, risks, issues and key milestones.
• Lead and coordinate system testing and User Acceptance Testing (UAT).
• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.
• Develop and coordinate training across both sites, ensuring the team are confident for launch.
• Coordinate go-live planning and provide hands‑on support during implementation.
• Support the development of reporting and data requirements.
• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.
• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.

Skills

Analytical skills

Budget management

MS Office

Organisational skills

Education

Degree or equivalent experience in Project Management / ePos system management / visitor operations management

Tools

Access Gamma ePos

Shopify

Lightspeed

Job description

The Royal Zoological Society of Scotland is seeking a part-time Project Coordinator to lead the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park. You will liaise with internal teams, consultants and suppliers to ensure deadlines and requirements are met.

You will document requirements, manage plans and risks, and coordinate testing, training, and go-live activities. Experience in project management and EPOS systems is essential for this role.