Project Coordinator / Scheduler

Stiltz Lifts; Kingswinford; On-site; GBP 29,000; Full time

Job summary

A leading company in home accessibility is seeking a Project Coordinator/Scheduler to join their team in Kingswinford. The role involves coordinating installations, ensuring customer satisfaction, and working closely with field teams. Ideal candidates will possess strong organizational skills, customer service experience, and proficiency in IT. This is an exciting opportunity to contribute to a supportive team in a growing organization.

Benefits

25 days holiday + 8 statutory days + 1 extra day for your birthday

Pension scheme

Life assurance + critical illness cover

Company bonus scheme

Enhanced cash health plan

Health and wellbeing program

Cycle to Work scheme

Free on-site parking

Employee Discount

Comprehensive training and development

Qualifications

• Excellent customer service skills with a focus on building rapport.
• Strong organizational and time management skills.
• Good UK geographical knowledge, ideally with experience planning for nationwide field teams.

Responsibilities

• Primary point of contact for customers throughout their installation journey.
• Coordinate and schedule installations with customers and field teams.
• Monitor schedules and make real-time adjustments as needed.

Skills

Customer Service

Organizational Skills

Time Management

IT Skills

Proactive Mindset

Geographical Knowledge

Tools

CRM Software

Microsoft Office

Job description

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Project Coordinator / Scheduler based Kingswinford, West Midlands - £29,000 per annum

Exciting new opportunity for a Project Coordinator / Scheduler to join our growing field operations scheduling team at Stiltz Head Office, Kingswinford, West Midlands!

Are you passionate about delivering exceptional customer experiences?

Do you have experience of scheduling within a fast-paced, field-based operations environment?

As a Project Coordinator at Stiltz Homelifts, you’ll play a vital role in ensuring smooth and efficient installations of our award winning Homelifts. You’ll work closely with both our customers and our skilled field-based installation teams, coordinating and scheduling installations, ensuring the best possible customer journey from start to finish.

What You'll Do

• You will be primary point of contact for customers throughout their homelift installation journey.
• Coordinate and schedule installations with customers and field base installation teams to optimise efficiency and minimise disruptions.
• Build good relationships with customers and resolve any issues or concerns promptly. Ensuring customers are updated at every step of the installation process.
• Monitor schedules and make real-time adjustments as needed being responsive to changes by reallocating resources and amending schedules.
  
  

What You'll Need To Succeed

• Excellent customer service skills with a focus on building rapport and trust.
• Strong organisational and time management skills with the ability to adapt to changing priorities.
• Fully proficient IT skills, ideally experience of using CRM software, Microsoft Office (Excel/Outlook).
• Collaborative and proactive mindset.
• Willingness to learn and grow within the role.
• Good UK geographical knowledge, ideally with experience planning for nationwide field teams.
• Self-motivated, with the ability to work well in a team or independently,
  
  

What We Offer

• Competitive salary of c.£29,000 per annum
• 25 days holiday + 8 statutory days + 1 extra day for your birthday!
• Pension scheme
• Life assurance + critical illness cover
• Company bonus scheme
• Enhanced cash health plan
• Health and wellbeing program
• Cycle to Work scheme
• Free on-site parking
• Employee Discount
• Comprehensive training and development
• A fantastic opportunity to join a truly supportive team within a successful and growing company.
  
  

About Us

Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry leading Stiltz Homelifts restoring independence and bringing back the joy of mobility.

Stiltz success is down to our amazing people, their commitment to ensuring our customers experience a positive journey. Interested? Apply immediately!

No agencies please. We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager and will not be responsible for any fees related to unsolicited CVs.

Stiltz Limited is the sole supplier, manufacturer and installer of the Stiltz lift - the most innovative, unique and useful homelift on the market.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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