Project Coordinator (IT Service Delivery/IT Managed Services)

Candour Talent Ltd; Cardiff; Sur place; GBP 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Life Assurance

Private Medical Scheme

Dental Scheme

EAP

Staff Discounts

Training & Development

Résumé du poste

Candour Talent Ltd is recruiting a Project Coordinator to join their client’s team in Cardiff. The role involves end-to-end IT delivery management for software and hardware projects, ensuring requirements, SLAs and timelines are met.

You will design support processes, monitor performance, and coordinate with internal and external stakeholders to drive successful outcomes. Some UK/Europe travel is expected.

Qualifications

• 2+ years of IT Managed Services or IT Service Delivery experience.
• Project management qualification or experience with delivery tools.
• Excellent communication and stakeholder relationships skills.
• Knowledge of Windows and back-end software.
• Familiarity with ITIL service management principles.
• Experience in service reviews and governance meetings.

Responsabilités

• End-to-end project management of IT delivery (software/hardware) projects.
• Design, develop and maintain support processes to meet SLAs.
• Collaborate with technical teams on service impacts, risks and dependencies.
• Ensure service agreements reflect requirements and obligations.
• Monitor service performance and identify improvement opportunities.
• Lead service reviews with customers and present metrics.
• Contribute to ITIL-based service improvement programmes.
• Coordinate major incident communication and service recovery.
• Assist with contract renewals and commercial discussions.
• Coordinate communication with stakeholders to ensure project clarity.

Connaissances

Project management

IT Service Delivery

Stakeholder management

ITIL

Windows knowledge

Agile

Prince2

Outils

Agile

Prince2

Description du poste

Candour Talent are recruiting an Project Coordinator to join their client's team in Cardiff.

• Employment Type: Full Time/Permanent
• Working Hours: Mon-Fri
• Salary: Circa £34k

Benefits:

• Pension Scheme
• Life Assurance
• Private Medical Scheme
• Dental Scheme
• EAP
• Staff Discounts
• Training and Development

Our client is looking for a customer-focused and technically-minded Project Coordinator to join their team based in Cardiff. This role would suit a process-driven individual, who thrives in a fast-paced, hands-on role, and has a solid foundation of hardware and software knowledge, as well as end-to-end project coordination experience.

The successful candidate will be part of a talented and highly motivated team and will be tasked with capturing detailed customer requirements to provide the best product outcomes, while maintaining stakeholder communication and managing tight deadlines and budgets.

Some travel in the UK and Europe will be required for this role.

The Role:

• End to End project management of IT delivery (software/hardware) projects using recognised industry tools and methodologies.
• Design, develop and maintain support processes to achieve service level agreements, include testing, troubleshooting, training, and ongoing support.
• Collaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery Engineers
• Ensure all service agreements accurately reflect business requirements, contractual obligations, and operation capabilities.
• Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends, and opportunities for improvement.
• Support regular service review meetings with customers, presenting performance metrics, service reports, and improvement plans.
• Contribute to service initiatives using ITIL best practices to enhance service quality.
• Coordinate major incident communication and oversee service recovery activities.
• Support contract renewals and commercial discussions.
• Coordinate and provide appropriate communication with internal and external stakeholders to ensure full understanding of project stages and requirements leading to successful project outcomes.

The Ideal Candidate:

• 2+ years of relevant IT Managed Services or IT Service Delivery experience
• Project Management qualification (Agile, Prince etc) and/or experience of project delivery tools and methodologies
• Excellent communication and stakeholder relationship skills
• Knowledge of hardware/software IT solutions and good understanding of Microsoft Windows and back-end software
• Knowledge of manufacturing industry experience and/or process
• Demonstrate experience in creating, negotiating, and maintaining SLAs.
• Show understanding of ITIL service management principles
• Experience managing service reviews, customer governance meetings, and continual service improvement programmes.
• Knowledge of supplier management processes.
• Commercial awareness with an understanding of service costing.
• Excellent communication skills whilst dealing with a wide variety of people, including colleagues, customers, suppliers, and management
• Experience working within a technology, IT services, hardware or software or technical support environment
• Evidence of experience in present/past projects and achievements
• A high degree of judgment and problem-solving skills
• Excellent attention to detail, accurate technical report-writing, and presentation skills
• Self-motivated, a 'can-do' attitude, and determination to succeed