IT Project Coordinator — End-to-End Delivery & SLA Management

Candour Talent Ltd; Cardiff; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

Private Medical Scheme

Dental Scheme

EAP

Staff Discounts

Training & Development

Job summary

Candour Talent Ltd is recruiting a Project Coordinator to join their client’s team in Cardiff. The role involves end-to-end IT delivery management for software and hardware projects, ensuring requirements, SLAs and timelines are met.

You will design support processes, monitor performance, and coordinate with internal and external stakeholders to drive successful outcomes. Some UK/Europe travel is expected.

Qualifications

• 2+ years of IT Managed Services or IT Service Delivery experience.
• Project management qualification or experience with delivery tools.
• Excellent communication and stakeholder relationships skills.
• Knowledge of Windows and back-end software.
• Familiarity with ITIL service management principles.
• Experience in service reviews and governance meetings.

Responsibilities

• End-to-end project management of IT delivery (software/hardware) projects.
• Design, develop and maintain support processes to meet SLAs.
• Collaborate with technical teams on service impacts, risks and dependencies.
• Ensure service agreements reflect requirements and obligations.
• Monitor service performance and identify improvement opportunities.
• Lead service reviews with customers and present metrics.
• Contribute to ITIL-based service improvement programmes.
• Coordinate major incident communication and service recovery.
• Assist with contract renewals and commercial discussions.
• Coordinate communication with stakeholders to ensure project clarity.

Skills

Project management

IT Service Delivery

Stakeholder management

ITIL

Windows knowledge

Agile

Prince2

Tools

Agile

Prince2

Job description

Candour Talent Ltd is recruiting a Project Coordinator to join their client’s team in Cardiff. The role involves end-to-end IT delivery management for software and hardware projects, ensuring requirements, SLAs and timelines are met.

You will design support processes, monitor performance, and coordinate with internal and external stakeholders to drive successful outcomes. Some UK/Europe travel is expected.