Project coordinator

The Growth Company; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Growth Company is seeking a Project Coordinator for their Working Well: Support to Succeed programme in Manchester. The role involves providing administrative support, managing customer interactions, and maintaining office efficiency. Ideal candidates will exhibit strong customer service skills and a positive, proactive attitude.

Qualifications

• Warm, approachable style to build relationships.
• Can do attitude with a positive approach to change.

Responsibilities

• Provide a warm welcome to customers and partners.
• Coordinate reception activities and manage customer records.
• Support advisors by managing diaries and booking appointments.

Skills

Customer Service

Interpersonal Skills

Time Management

Tools

Microsoft Office

Job description

The Growth Company’s (GC) Employment services has an exciting opportunity for a Project coordinator, working on our Working Well: Support to Succeed programme.

As a Project coordinator, you willdeliver effective first-class administrative support, meet and greet customers and consult with a range of organisations such as Job Centre Plus, contract holders, employers, management, and staff within the team.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Key Responsibilities:

• Provide a warm and professional welcome to customers, partners, and visitors, ensuring they are signed in and supported upon arrival.
• Coordinate reception activities including taking telephone referrals, handling enquiries, and managing incoming and outgoing mail.
• Maintain customer records in line with contract and data protection requirements, ensuring information is recorded accurately and within agreed timescales.
• Support advisors by managing electronic diaries and booking customer appointments efficiently.
• Communicate effectively with internal colleagues and external partners via phone, email, and in person.
• Maintain the appearance and functionality of the office environment, including ordering supplies and reporting issues as needed.
• Handle petty cash and raise payments or purchase orders through internal financial systems, ensuring full compliance with procedures.
• Support the Service Manager to ensure timely follow-up of referrals and smooth management of caseloads.

About You:

• A warm, approachable style to delivery is required to build relationships and rapport.
• Ability to understand, demonstrate, and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success.
• A ‘can do’ attitude, including a positive approach to change.

Skills Required:

• Strong customer service and interpersonal skills.
• Good working knowledge of Microsoft Office packages including Excel, Outlook, and Word.
• Ability to manage time effectively and prioritise a varied workload.
• Familiarity with administrative systems and data entry processes.
• Comfortable working with financial processes such as petty cash and purchase orders.
• Experience working in a performance-driven environment with KPIs.