Project Coordinator

Mitie Cleaning & Hygiene Services; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading facilities management company as a Project Coordinator in Gloucester. You will be central to delivering projects efficiently, ensuring customer satisfaction and compliance. This role involves scheduling, communication with engineers, and managing project documentation, providing an ideal environment for career growth and development.

Benefits

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Mitie Matching Share Plan

Staff recognition rewards

Access to financial wellbeing assistance

Training and development opportunities

Qualifications

• Ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills required.
• Willingness to learn new systems and technologies.

Responsibilities

• Support the Projects team on all aspects of project delivery.
• Communicate with clients and schedule jobs effectively.
• Ensure compliance with project requirements and customer satisfaction.

Skills

Interpersonal skills

Organizational skills

Problem solving

Attention to detail

Communication

IT proficiency

Education

Previous experience in a coordination role

Experience in fire/security/data infrastructure industries

Tools

simPRO

Job description

Better places, thriving communities.

Job title: Project Coordinator

Based from: Gloucester

The Role

As the Project Coordinator, you will support the Projects team on all aspects of project delivery, including project control, procurement, commissioning/Testing and handover, ensuring excellent customer service and project compliance is achieved.

Duties And Responsibilities

• Scheduling jobs with customers, ensuring that the client is notified of the attendance by telephone and email
• Communicating with clients
• Daily communication with Engineers and Project Managers to ensure works are completed in an efficient and timely manner
• Proactively scheduling Engineers to ensure resource is used effectively i.e.: using locations, skills matrix and customer request
• Ordering materials and accessing equipment for works using simPRO, following internal process
• Assisting with project works
• Booking training for engineers in line with the training matrix and as directed by Line Managers by liaising with external providers and internal colleagues
• Ensuring all relevant job paperwork is completed correctly to be sent out to customers and processed for invoicing
• Raising work orders and purchase orders, using simPRO and associated paperwork, as requested by Line Managers
• Requesting permits as required for sites works, by following each customer's permitting system
• Processing Engineers' times sheets and completing overtime claims form for management to approve
• Completing vetting requests as required for specific sites
• Where applicable, participating in client reviews and meetings
• Accurately and efficiently receiving and logging customer enquiries using simPRO
• Responding to customer queries and enquiries, ensuring they are dealt with in a timely manner and in line with customer SLA's and escalating to the relevant person when required
• Communicating with internal colleagues to enable shared resource where required
• Any other duties as outlined by line manager/project manager and Operations Manager
  
  

No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.

Person Specification

Essential

• Excellent interpersonal and communication skills, both written and verbal
• Excellent organisational and prioritisation skills, with the ability to multi-task and problem solve
• Works well under pressure
• Excellent attention to detail
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and confident using IT software
• Willingness to learn new systems and technologies in a fast past environment
  
  

Desirable

• Previous experience in a coordination role
• Previous experience of working within the fire, security and or data infrastructure industries
• Previous experience using a field management system
  
  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs

Working Conditions

This role is based in our open plan office in Gloucester. Due to the nature of this position, it can be expected that there will be extended periods of time spend using Display Screen Equipment. On occasion, there may be the need to travel to our other offices or clients' sites.

Group Compliance

As Part Of The Companies Compliance To The Health & Safety At Work Etc Act 1974, ISO9001 For Quality, ISO14001 For Environmental And ISO27001 For Information Technology, There Are Several Key Objectives That Are Issued Each Year Upon Management Review That We Expect All Staff To Work Towards In Order For The Company To Meet These Objectives And Include But Are Not Limited To

• Compliance to all legislative and British Standard requirements
• Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
• Maximise customer satisfaction with the services provided by GBE Converge
• Working to reduce, renew and recycle any waste on and off our sites including our offices
• Protect the environment and ensure use of toxic materials is avoided where possible
• Work to best safe practice and ensure actions do not cause harm unto themselves or others
• Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
• Ensure all minimum training requirement are met in compliance with the relevant ISO standards
• Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
• Maintain clear desk and screen at all times
• Compliance to ensure no deliberate breaches in security information and/ or systems
  
  

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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