Project Coordinator

The Growth Company; Liverpool; Remote; GBP 25,000 - 30,000; Full time

Job summary

The Growth Company seeks a Project Coordinator to support participant coordination within the Ministry of Justice Personal Wellbeing service. This remote role emphasizes communication, organization, and data management to deliver high-quality support, making a lasting difference to individuals in need across the North of England.

Qualifications

• Strong communicator able to build rapport quickly.
• Organised, detail-oriented, and able to manage multiple priorities.
• Resilient and calm under pressure, committed to high-quality support.

Responsibilities

• Coordinate booking and rebooking of venues for sessions.
• Record and update participant data ensuring accuracy.
• Respond to referrals and enquiries with a professional approach.

Skills

Communication

Organisational skills

IT proficiency

Confidentiality

Numeracy

Education

Previous administrative experience

Job description

The Growth Company’s (GC) Employment team is excited to offer a fantastic opportunity for a highly organised and motivated Project Coordinator. Working as part of the Ministry of Justice Personal Wellbeing service, this role plays a key part in supporting participant coordination, maintaining accurate records, and ensuring the smooth delivery of one-to-one and group-based services.

This role will be predominantly working from home (remote).

At The Growth Company, we help make a lasting difference to individuals across the North of England and beyond. Through our dedicated keyworkers, we support people facing a range of complex challenges including mental ill-health, social isolation, debt, and more. This role supports the operational delivery of services that help individuals move forward with confidence and independence.

Key Responsibilities:

• Coordinate the booking and rebooking of venues for all one-to-one and group sessions across the Ministry of Justice service.
• Liaise with Employment Mentors and Key Workers to manage diaries and support session planning.
• Communicate with Probation Officers and internal teams to ensure accurate and timely information sharing.
• Record and update participant data in line with internal and funder requirements, ensuring high levels of accuracy and confidentiality.
• Respond to incoming referrals and enquiries by phone and email, maintaining a professional and empathetic approach.
• Raise and track payments and purchase orders using internal financial systems, in line with process requirements.
• Monitor attendance and engagement, logging all communication accurately on internal and external systems.
• Escalate any safeguarding concerns, participant issues, or operational risks to line management in a timely and appropriate manner.

About You:

• A strong communicator with the ability to build rapport quickly and professionally.
• Organised and detail-oriented, able to manage multiple priorities effectively.
• Resilient and calm under pressure, especially when dealing with sensitive or challenging situations.
• Able to work independently while contributing positively to a wider team.
• Committed to delivering high-quality support in line with compliance, data protection, and confidentiality standards.

Skills Required:

• Previous administrative experience in a support, education, or contract-based setting.
• Proficient IT skills, including Microsoft Excel, Word, Outlook, and use of databases or internal systems.
• Ability to work towards KPIs and meet deadlines in a busy environment.
• Excellent written and verbal communication skills, with good numeracy.
• Experience of working with external partners or agencies is desirable.