Project Coordination Manager

Tetra Tech Europe; Bedford; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Ride-to-work scheme

Job summary

Tetra Tech Europe is seeking a Project Coordination Manager to join our Bedford laboratory management team. You will lead a team of Project Coordinators, ensure client projects are delivered accurately and efficiently, and manage reporting, invoicing and subcontracted work.

Based in the Bedford laboratory, you will drive strong customer experience, oversee change control and coordinate with lab teams to ensure timely project delivery and continuous improvement.

Qualifications

• Extensive experience in laboratory or technical project management.
• Strong track record of meeting client requirements in fast-paced environments.
• Experience leading teams, making decisions under pressure, and working independently or collaboratively.

Responsibilities

• Lead a team of Project Coordinators and manage workload, KPIs and performance.
• Oversee contract delivery, client communication, subcontracted work, reporting and invoicing processes.
• Coordinate courier activity and internal communication with laboratory teams.

Skills

Team leadership

Client delivery

Project coordination

Data management

Communication

Tools

LIMS software

Excel

Database familiarity

Job description

Lead Client Delivery in a Respected Analytical Laboratory

Purpose and Scope of the Role

Tetra Tech is looking for a Project Coordination Manager to join our highly respected laboratory team in Bedford. This permanent, full-time role sits within the laboratory management team and is central to ensuring client projects are delivered accurately, efficiently and in line with agreed requirements.

Working from purpose-built laboratory facilities with a strong reputation across water, utilities, agrochemicals, defence, food, feed and forage crop analysis, you will manage the overall customer experience and lead a team of Project Coordinators. You will oversee contract delivery, client communication, subcontracted work, reporting, invoicing processes, courier coordination and internal communication with laboratory teams.

Your Impact in this Position

In the short term, you will provide structure, consistency and clear leadership to the sample and project coordination function, ensuring work is scheduled effectively and client updates are timely and accurate.

As you develop in the role, you will help improve team performance, strengthen customer experience and support smoother delivery across a growing laboratory environment. Longer term, this position offers the opportunity to influence process improvement, build management capability and contribute to the continued growth of Tetra Tech’s laboratory services.

Core Capabilities Required For Success

Team Leadership and Performance

• Manage, support and develop a team of Project Coordinators, including performance, absence, schedules, workload priorities and KPI reporting.

Customer Experience And Client Delivery

• Ensure clients receive a professional, responsive service, with clear communication, accurate updates and swift resolution of queries.

Project Coordination and Change Control

• Oversee laboratory project delivery, manage actions to completion and ensure effective change control across client work.

Operational and Commercial Awareness

• Monitor subcontracted work, courier activity, reporting and invoicing processes, with desirable experience identifying chargeable activity or supporting prospective client needs.

Data, Systems and Process Control

• Work confidently with large datasets in Excel and database formats, maintaining accuracy, attention to detail and effective records.

Skills, Qualifications and Experience

You will bring extensive experience in laboratory, scientific or technical project management, with a strong track record of meeting client requirements in a fast-paced environment. Experience leading teams, making sound decisions under pressure and working both independently and collaboratively is essential.

Previous experience in a laboratory setting and use of LIMS software would be advantageous. Experience managing a support desk or small team, prioritising team workloads and supporting continuous improvement would also be desirable.

Work Patterns and Location

This role is based at Tetra Tech’s Bedford laboratory and follows a fixed working pattern of 9:00am to 5:00pm, Monday to Friday, supporting effective communication with clients and internal teams during core working hours.

Equal Opportunity and Reasonable Adjustments Statement

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.