Progression Coach – Welfare-to-Work Impact

80 Reed in Partnership Ltd; Norwich; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Management training

Development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Progression Coach to support Participants in progressing to sustainable employment. The role is office-based with travel across Norfolk & Suffolk, focusing on attraction, diagnosis, and progression of Participants with strong customer service and coaching capabilities.

The position offers a generous base salary, pro-rata for part-time work, and flexible working arrangements vary by role.

Qualifications

• Experience of working in a customer facing environment.
• Ability to travel across a large region.
• Willingness to work flexibly and travel as needed.

Responsibilities

• Attraction & Enlisting pitches and sells Reed in Partnership as the partner of choice in Welfare to Work.
• Develops own knowledge of Reed in Partnership and the programme to enlist Participants.
• Builds and maintains relationships with Job Centre Plus and partners through regular contact and newsletters.
• Engagement and Diagnosis Provides a good customer service to Participants including meeting and greeting Participants professionally.
• Ensures Initial Assessments focus on motivation and aspirations of participants and eligibility criteria.
• Identifies and utilizes approaches such as goal setting to diagnose first level barriers.
• Participant Progression Develops and manages Participants’ job goals using creative techniques and questioning.
• Motivates, encourages and empowers Participants, identifying barriers and realistic goals.
• Collaborates with partners to provide wraparound support addressing multiple barriers.
• Engages with local employers to source work experience opportunities.
• Training Delivery Engage learners while delivering training sessions to progress to employment.
• In Work Support Conducts into work meetings to ensure appropriate support and follow-up.

Skills

Customer service

Communication

Interpersonal skills

Flexible working

Travel locally

Education

2 A-Levels or Level 3 Diploma

Job description

Reed in Partnership is seeking a Progression Coach to support Participants in progressing to sustainable employment. The role is office-based with travel across Norfolk & Suffolk, focusing on attraction, diagnosis, and progression of Participants with strong customer service and coaching capabilities.

The position offers a generous base salary, pro-rata for part-time work, and flexible working arrangements vary by role.