Progress Coach

United Colleges Group; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

United Colleges Group is seeking an energetic Attendance and Student Support Officer to work with City of Westminster College and College of North West London. You will follow up attendance, support learners to maximise retention and achievement, and liaise with curriculum teams to remove barriers to learning.

The role requires empathy, initiative, and the ability to work with young people and the wider student support teams.

Responsibilities

• To support curriculum colleagues including English and maths with following up attendance of students and maximising retention and achievement of our students
• To call/ contact students to improve attendance/ find out barriers to attendance and implement necessary support to improve the attendance
• To record all correspondence with students on agreed college databases and be proficient on all IT including Microsoft/ Teams etc
• To be part of team meetings and provide regular updates to curriculum colleagues on caseload of students, and regularly liaise with the teaching staff in order to ensure all students not meeting 85% attendance are followed up and an action plan implemented to improve attendance and engagement with the course
• To work with the wider student support teams and work as a 'team around the student' in order to maximise attendance and subsequent success on the students' course

Job description

To support curriculum colleagues including English and maths with following up attendance of students and maximising retention and achievement of our students

To call/ contact students to improve attendance/ find out barriers to attendance and implement necessary support to improve the attendance

To record all correspondence with students on agreed college databases and be proficient on all IT including Microsoft/ Teams etc

To be part of team meetings and provide regular updates to curriculum colleagues on caseload of students, and regularly liaise with the teaching staff in order to ensure all students not meeting 85% attendance are followed up and an action plan implemented to improve attendance and engagement with the course

To work with the wider student support teams and work as a 'team around the student' in order to maximise attendance and subsequent success on the students' course

The successful candidate should have experience in working with young people, are relatable and empathetic along with being able to motivate and coach our students to success. The ideal candidate would be self-sufficient, be able to use initiative, when necessary, be able to follow directions and act on them and feedback to managers without constant monitoring.

We are seeking ambitious, outstanding candidates to join our support staff at United Colleges Group. We are a forward-thinking education provider and our mission is to deliver outstanding, world class education and skills., United Colleges Group provides education to over 11,000 learners a year, including 16-18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group.

With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.

Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding., United Colleges Group is committed to fostering a culture of respect, inclusion and belonging, where everyone is valued and supported. We welcome applications from individuals of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.