Programme Tutor Assessor in Admin, Business & Customer Service

Reed; Grimsby; On-site; GBP 26,000 - 31,000; Full time

Job summary

Reed, on behalf of a well-established training provider based in Hull, is recruiting a Programme Tutor Assessor (Administration, Business & Customer Service). The role involves delivering and assessing apprenticeships across Administration, Business Administrator and Customer Service Practitioner standards, with a mix of workplace, classroom and online delivery.

You will manage a caseload, support learners to stay engaged, meet funding and awarding body requirements, and build strong employer

Qualifications

• Experience in delivering training, assessment, coaching or mentoring.
• Teaching and assessor qualifications or willingness to work towards one.
• Excellent communication, organisational and IT skills.

Responsibilities

• Deliver engaging teaching, learning and assessment sessions.
• Manage a caseload of learners with regular reviews.
• Monitor learner progress and attainment.
• Build strong relationships with employers and stakeholders.
• Ensure programmes meet awarding body and funding requirements.
• Maintain accurate learner records and documentation.
• Support learner recruitment and employer engagement initiatives.

Skills

Business Administration

Customer Service

Training Delivery

Assessment Mentoring

Teaching Qualification

Assessor Qualification

Communication Skills

IT Skills

Education

Teaching Qualification (DTLLS/CertEd/Level5)

Assessor Qualification (A1/D32-33/CAVA)

Job description

I am currently recruiting for a Programme Tutor Assessor (Administration, Business & Customer Service) on behalf of a well-established training provider based in Hull.

This is an excellent opportunity for an experienced Tutor, Assessor, Trainer or industry professional with a background in Business Administration and/or Customer Service to join a supportive team and make a positive impact on learners' development and career progression.

Location: Hull

Salary: £25,945 - £31,364 per annum (dependent on qualifications and experience)

Hours: Full Time (part-time hours may be considered for the right candidate)

The Role

The successful candidate will deliver and assess one or more of the following apprenticeship standards:

• Administration Assistant Apprenticeship Standard
• Business Administrator Apprenticeship Standard
• Customer Service Practitioner Apprenticeship Standard

Working with both learners and employers, you will deliver high-quality teaching, learning and assessment activities through a blend of workplace, classroom and online delivery methods. You will support learners throughout their apprenticeship journey, ensuring they remain engaged, achieve their qualifications and progress successfully.

Key Responsibilities

• Deliver engaging teaching, learning and assessment sessions.
• Manage a caseload of learners, conducting regular reviews and setting development targets.
• Monitor learner attendance, progress, achievement and progression.
• Develop and maintain strong relationships with employers and key stakeholders.
• Ensure programmes meet awarding body and funding requirements.
• Maintain accurate learner records and documentation.
• Contribute to quality assurance processes, audits and continuous improvement activities.
• Support learner recruitment and employer engagement initiatives.

About You

To be considered, you will ideally have:

• Occupational competence within Business Administration and/or Customer Service.
• Experience of delivering training, assessment, coaching or mentoring.
• A teaching qualification (DTLLS, CertEd or Level 5 Diploma in Education) or willingness to work towards one.
• An assessor qualification (A1, D32/33 or CAVA) or willingness to achieve.
• Excellent communication, organisational and IT skills.
• A passion for supporting learners to achieve their goals.

Closing Date: Sunday 20 September