Programme Tutor Assessor in Admin, Business & Customer Service

Reed; Greater Lincolnshire; On-site; GBP 26,000 - 31,000; Full time

Job summary

Reed in Hull is seeking a Programme Tutor Assessor (Administration, Business & Customer Service) to deliver and assess apprenticeship standards. You will work with learners and employers through classroom, workplace and online delivery, guiding progression and ensuring qualification success.

The role requires experience in Administration or Customer Service, teaching or assessing, and a willingness to work towards a teaching qualification if needed.

Qualifications

• Occupational competence in Business Administration and/or Customer Service.
• Experience delivering training, assessment, coaching or mentoring.
• Willingness to work towards a teaching qualification if not held.

Responsibilities

• Deliver engaging teaching, learning and assessment sessions.
• Manage a caseload of learners with regular reviews and development targets.
• Monitor attendance, progress and progression to ensure timely qualifications.
• Maintain relationships with employers and stakeholders and ensure funding compliance.
• Contribute to quality assurance, audits and continuous improvement.

Skills

Business Administration

Customer Service

Training delivery

Assessment

Coaching

IT skills

Education

Teaching qualification (DTLLS CertEd or Level 5 Diploma in Education)

Assessor qualification (A1 D32/33 or CAVA)

Job description

I am currently recruiting for a Programme Tutor Assessor (Administration, Business & Customer Service) on behalf of a well-established training provider based in Hull.

This is an excellent opportunity for an experienced Tutor, Assessor, Trainer or industry professional with a background in Business Administration and/or Customer Service to join a supportive team and make a positive impact on learners' development and career progression.

Location: Hull

Salary: £25,945 - £31,364 per annum (dependent on qualifications and experience)

Hours: Full Time (part-time hours may be considered for the right candidate)

The Role

The successful candidate will deliver and assess one or more of the following apprenticeship standards:

• Administration Assistant Apprenticeship Standard
• Business Administrator Apprenticeship Standard
• Customer Service Practitioner Apprenticeship Standard

Working with both learners and employers, you will deliver high-quality teaching, learning and assessment activities through a blend of workplace, classroom and online delivery methods. You will support learners throughout their apprenticeship journey, ensuring they remain engaged, achieve their qualifications and progress successfully.

Key Responsibilities

• Deliver engaging teaching, learning and assessment sessions.
• Manage a caseload of learners, conducting regular reviews and setting development targets.
• Monitor learner attendance, progress, achievement and progression.
• Develop and maintain strong relationships with employers and key stakeholders.
• Ensure programmes meet awarding body and funding requirements.
• Maintain accurate learner records and documentation.
• Contribute to quality assurance processes, audits and continuous improvement activities.
• Support learner recruitment and employer engagement initiatives.

About You

To be considered, you will ideally have:

• Occupational competence within Business Administration and/or Customer Service.
• Experience of delivering training, assessment, coaching or mentoring.
• A teaching qualification (DTLLS, CertEd or Level 5 Diploma in Education) or willingness to work towards one.
• An assessor qualification (A1, D32/33 or CAVA) or willingness to achieve.
• Excellent communication, organisational and IT skills.
• A passion for supporting learners to achieve their goals.

Closing Date: Sunday 20 September