Programme Support Officer

University of East London; Ilford; On-site; GBP 28,000 - 42,000; Full time

Job summary

University of East London is seeking a Programme Support Officer to help deliver the SRS Transformation Programme. You will coordinate activities across multiple workstreams, maintain governance documentation, and support boards, reporting, and risk management to ensure timely delivery.

You will build strong relationships with academic and professional services teams, assist with budgeting and forecasting, and contribute to change management and stakeholder readiness across the transformation

Qualifications

• Experience supporting large-scale programmes or projects.
• Excellent organisation and stakeholder-management skills.
• Ability to coordinate multiple workstreams and maintain governance documents.

Responsibilities

• Provide proactive programme delivery support across multiple workstreams.
• Maintain governance docs: RAID logs, decision logs, registers, trackers, reports.
• Organise and support programme boards and governance meetings, minutes & actions.
• Monitor progress and produce reports on delivery, risks, issues, budgets, resources.
• Build relationships with stakeholders across academic, professional services and technical teams.
• Support risk, issue and dependency management, with escalation & mitigation.
• Contribute to change management and stakeholder readiness across the programme.
• Assist with programme budget monitoring, resource planning and forecasting.
• Be a collaborative, detail‑oriented team player focused on continuous improvement.

Skills

Programme coordination

Governance & reporting

Stakeholder management

Job description

The Commercial and Programme Delivery Directorate, led by the Chief Commercial Officer, sits at the heart of UEL's strategic ambitions, bringing together expertise across commercial strategy, procurement, programme delivery, strategic transformation and business development to drive the University's major initiatives and long-term growth agenda. Combining strong governance, oversight, and delivery capability with deep commercial expertise, the Directorate enables the successful delivery of UEL's most significant and complex initiatives while also helping the University identify and realise new opportunities through strategic partnerships, innovative operating models, and diversified income streams. The Directorate sits at the intersection of operational excellence and strategic growth, ensuring that UEL delivers on its commitments and pursues sustainable opportunities that strengthen its long-term financial resilience, market position and reputation while remaining true to its academic mission and civic purpose. About the Job The Programme Support Officer will play a key role in supporting the delivery of UEL's Student Record System (SRS) Transformation Programme, providing programme coordination, governance, and operational support across a large-scale transformation initiative. Working closely with the Programme Manager, Project Manager and wider leadership team, you will help ensure the programme is effectively planned, governed, monitored and delivered, while driving collaboration, stakeholder engagement and programme assurance across multiple workstreams.

• Provide proactive programme delivery support, coordinating activities across multiple workstreams and ensuring actions are tracked through to completion.
• Maintain programme governance documentation, including RAID logs, decision logs, stakeholder registers, action trackers and reporting packs.
• Organise and support programme boards, governance meetings and workshops, preparing agendas, papers, minutes and follow‑up actions.
• Monitor programme progress and produce clear reports on delivery, risks, issues, budgets, resources and organisational readiness.
• Build strong relationships with stakeholders across academic, professional services and technical teams, supporting effective communication and engagement.
• Support risk, issue and dependency management, ensuring appropriate escalation and mitigation planning.
• Contribute to change management activities, helping coordinate stakeholder readiness and adoption across the transformation programme.
• Assist with programme budget monitoring, resource planning and forecasting to support successful programme delivery.
• You're a highly organised and proactive programme support professional with experience supporting complex projects or programmes in a fast‑paced environment. You have excellent organisational, communication and stakeholder management skills, with the ability to coordinate multiple priorities, maintain accurate governance documentation and produce high-quality reports. A collaborative team player with strong attention to detail, you thrive on keeping programmes running smoothly and are passionate about delivering positive change and continuous improvement.
• We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers‑first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
• But we can't achieve this goal alone. We need forward‑thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.
• About the School / Service
• At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here:
• Equal Opportunities As an inclusive, equal‑opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the" diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive. We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
• At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.