Business Analyst

University of East London; Ilford; On-site; GBP 42,000 - 65,000; Full time

Job summary

The University of East London (UEL) is seeking an experienced Business Analyst to support major transformation programmes, with an immediate focus on the Student Records System and Student Lifecycle Transformation Programme. You will work with stakeholders, SMEs, project and technical teams to define requirements and ensure traceability through delivery, testing, readiness and handover.

You will elicit requirements, map current and future processes, identify gaps, and translate needs into user

Qualifications

• Strong experience in requirements elicitation, process mapping, gap analysis, stakeholder engagement and workshop facilitation.
• Experience with Higher Education transformation or ERP/CRM implementations is advantageous.
• Ability to work across complex stakeholder groups, manage dependencies and ensure traceability.

Responsibilities

• Elicit, document and validate business, functional and non-functional requirements.
• Map current-state and future-state processes for varied audiences.
• Assess gaps between processes and supplier/product capabilities and support design decisions.
• Translate requirements into user stories, acceptance criteria and test materials.
• Maintain traceability from requirements through delivery, testing and handover.
• Plan and facilitate cross-functional workshops with stakeholders and suppliers.
• Contribute to knowledge transfer and the development of BA standards across UEL.

Skills

Requirements elicitation

Process mapping

Gap analysis

Stakeholder engagement

Workshop facilitation

Job description

The roles will provide hands‑on business analysis support to major strategic change programmes across the University, with an immediate and significant focus on the University's Student Records System / Student Lifecycle Transformation Programme. This is one of UEL's most strategically important transformation initiatives, delivering the implementation of Banner SaaS and supporting the transformation of key student lifecycle processes across the institution. Working within a complex and fast‑paced programme environment, you will work with stakeholders, subject matter experts, project teams, technical teams and suppliers to understand current processes, define requirements, assess product fit, identify gaps, support design decisions, and ensure requirements are traceable through delivery, testing, readiness, benefits and handover. You may support one or more student lifecycle capability areas, including Awards, Progression and Graduation, Curriculum, Admissions, Student Records, Enrolment, Student Finance, Integrations, Data Migration, Reporting, Testing, Readiness or transition to business as usual. Alongside programme delivery responsibilities, you will contribute to the continued development of business analysis capability across UEL. As a member of the Portfolio & Benefits team, you will support the use of practical BA standards, templates, reusable artefacts and knowledge‑sharing approaches that help strengthen UEL's internal delivery capability.

Key responsibilities

• Elicit, document and validate business, functional and non-functional requirements.
• Map current-state and future-state processes at a level appropriate to the audience.
• Assess gaps between UEL processes and supplier / product capability, supporting decisions on configuration, workaround, process change or development.
• Translate requirements into user stories, acceptance criteria, process documentation, test scenarios and decision-support material.
• Maintain traceability between requirements, design decisions, testing, readiness, benefits and handover.
• Support one or more SRS / Student Lifecycle capability areas, working across boundaries to identify dependencies, risks and design impacts.
• Plan and facilitate workshops with subject matter experts, operational teams, project teams, technical teams and suppliers.
• Communicate complex process, system and dependency issues clearly to technical and non‑technical audiences.
• Challenge assumptions constructively and elevate risks, issues or unresolved decisions appropriately.
• Support testing and UAT by ensuring scenarios reflect real business processes, exceptions and operational risks.
• Contribute to benefit definition, current‑state baselining and post‑implementation benefit tracking.
• Produce clear analysis artefacts, including process maps, requirements, gap analysis, assumptions, decisions, risks, issues and handover material.
• Support knowledge transfer from programme delivery into UEL's internal teams and business‑as‑usual support and ownership.
• Contribute to practical business analysis standards, examples and reusable materials across UEL.

You are an experienced and motivated Business Analyst with a strong track record of supporting complex business, digital, operational or systems change. You are comfortable working in ambiguous environments, bringing structure to unclear problems, and producing clear outputs that help teams make decisions and move work forward.

You will have strong experience in requirements elicitation, process mapping, gap analysis, stakeholder engagement and workshop facilitation. You will be confident working with subject matter experts, operational teams, technical teams, project managers, change specialists and external suppliers. You will be organised, collaborative and delivery‑focused, with the ability to explain complex information clearly to both technical and non‑technical audiences. Experience of Higher Education, student records, student lifecycle processes, ERP / CRM implementation, Banner / Ellucian, SITS, integrations, data migration, testing or business readiness would be beneficial, but is not essential.

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers‑first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. But we can’t achieve this goal alone. We need forward‑thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status‑quo.

Equal Opportunities As an inclusive, equal‑opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the "diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive. We’re also a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

Benefits Package At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here.