Programme Officer

The Church of England; London; Remote; GBP 25,000 - 28,000; Full time

Job summary

An established organization is seeking a dedicated Programme Officer to enhance their Education and Growing Faith Department. This role involves supporting a dynamic team in managing various educational programs, ensuring high-quality delivery across the country. The successful candidate will develop project management skills while working collaboratively to maintain data integrity and provide exceptional administrative support. This is a fantastic opportunity to contribute to meaningful educational initiatives and grow within a supportive environment that values diversity and inclusion.

Qualifications

• Experience in an administrative environment managing inboxes.
• Strong communication skills for stakeholder interactions.
• Ability to compile and analyze data effectively.

Responsibilities

• Support the Programme Management Team with data integrity in Salesforce.
• Lead administrative tasks for recruitment and event management.
• Provide first-line support for queries from applicants.

Skills

Customer service skills

Communication skills

Organizational skills

Data analysis

Problem-solving

Attention to detail

Microsoft Office proficiency

Tools

Salesforce

Blackboard

Form Assembly

Job description

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Join to apply for the Programme Officer role at The Church of England

The Church of England provided pay range

This range is provided by The Church of England. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Summary

The Education and Growing Faith Department is looking to hire a Programme Officer to join their fast growing team. The role is working within a team of Programme Officers that support in a variety of areas which are outlined in this job description. This team manages the administration and management of the Professional Learning Team, which is currently undertaken in a variety of portfolios - through directly contracted Delivery Partners and via our National Programme which is delivered directly by the Education Office. Working as a team, different Programme Officers take different focuses or areas of responsibility in order to ensure the consistent delivery of high quality programmes across the country. Therefore this role offers the opportunity to develop project management skills over time in a holistic way.

About the Department/Role

The Church of England Foundation for Educational Leadership was set up in 2017 with the mission to 'develop inspirational leaders who are called, connected, committed to deliver the Church of England vision for education'. Since then, it has operated a wide range of leadership development programmes, networks, research, conference and events, and published a range of key leadership resources to equip school leaders at every level to put their vision into practice.

Part of this provision has been as a very successful national provider of NPQ programmes. Beginning in 2017 with the delivery of NPQs for Headteachers, our suite of programmes has now expanded to include programmes for Specialist Teachers, Senior Leaders and also Executive Leaders. More recently, a partnership between the Church of England and the Catholic Education Service is also enabling programmes to be deli

What you'll be doing

Internal-facing Support:

• Support the Programme Management Team with maintaining the integrity of data within Salesforce.
• Working with the Senior Programme Manager to support the effective programme management and launch of Flourishing Leaders and Teachers.
• Lead on administrative tasks relating to recruitment of Flourishing Leaders and Teachers.
• Event administration for Flourishing Leaders and Teachers, including keeping the calendar up to date, creating online meetings, liaising with staff who will participate, and ensuring Blackboard is updated as needed.
• Support Programme Management Team with preparation of monthly reports, with key updates on recruitment, engagement and quality assurance.
• Admin support within the Programme Delivery teams, including setting up online forms, managing the inboxes, Salesforce reporting and other.

External-facing Support:

• Providing first-line support within the queries arising from our inboxes.
• Support Learning Technology team with administration, including providing assistance with online events.
• Support applicants with any queries relating to the application process and IT support. Also support with liaising with participant sponsors to ensure their administration is completed.
• Supporting the quality team to track the onboarding of Coaches and Facilitators for the Flourishing Programmes, ensuring tasks are completed on time and to the deadline.
• Providing support to ensure that Delivery Partners are completing all administrative tasks as required.

About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Essential

Knowledge/Experience:

• Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.
• Experience working in a pressured environment, meeting milestones and key deliverables
• Working as part of a team
• Experience of compiling data, extracting and analysing information

Skills & Abilities:

• Customer service skills and ability to take responsibility for progressing stakeholder queries
• Proactive and able to work under own initiative to suggest solutions to problems
• Strong sense of ownership and ability to solve problems
• Strong attention to detail
• Proven communication skills, both written and verbal
• Excellent organisational skills
• High Microsoft Office proficiency, including Excel, Word, and PowerPoint

Desirable:

• Experience in finance admin and reporting
• Strong analytical skills
• Advanced statistical analysis and Excel skills
• Proficiency in using survey technology, for example, Form Assembly
• Experience using Learning Management System (i.e. Blackboard) and Customer Relationship Management system (i.e. Salesforce)

Key requirements:

Whilst this is a remote role, the post-holder will need to travel for the following reasons:

• Education Office Team Days (3 per year)
• Education Office Residential (2 days, including 1 overnight stay in the autumn)
• NPQ Team Days (aprox 3 per year)

Please refer to the Job Description for more information about the role and person specification.




Desired Skills and Experience

Knowledge/Experience

Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.

Experience working in a pressured environment, meeting milestones and key deliverables

Working as part of a team

Experience of compiling data, extracting and analysing information



Skills & Abilities:

Customer service skills and ability to take responsibility for progressing stakeholder queries

Proactive and able to work under own initiative to suggest solutions to problems

Strong sense of ownership and ability to solve problems

Strong attention to detail

Proven communication skills, both written and verbal

Excellent organisational skills

High Microsoft Office proficiency, including Excel, Word, and PowerPoint



Desirable

Experience in finance admin and reporting

Strong analytical skills

Advanced statistical analysis and Excel skills

Proficiency in using survey technology, for example, Form Assembly

Experience using Learning Management System (i.e. Blackboard) and Customer Relationship Management system (i.e. Salesforce)



Circumstances

Whilst this is a remote role, the post-holder will need to travel for the following reasons:

Education Office Team Days (3 per year)

Education Office Residential (2 days, including 1 overnight stay in the autumn)

NPQ Team Days (aprox 3 per year)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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