Programme Liaison Officer (Part Time) - REQ06988 - 495201

North Lanarkshire Council Ltd; Motherwell; Vor Ort; GBP 32.000 - 34.000; Teilzeit

Benefits dieser Stelle

27 days annual leave

6 public holidays

LearnNL learning academy

Flexible working

Zusammenfassung

North Lanarkshire Council is recruiting a Programme Liaison Officer (Investment Team - Mainstream Delivery) to support its housing investment and regeneration programmes across North Lanarkshire. The post is 17.5 hours per week and paid at NLC7 (£31,541 - £34,307 pro rata).

You will travel to engage tenants, owners and contractors, overcome barriers to participation, and provide excellent customer care using strong IT and communication skills.

Qualifikationen

• SVQ Level 2 or equivalent in a relevant discipline.
• Experience in housing, property or customer‑focussed environment.
• Sound knowledge of housing related legislation.
• Excellent IT skills and a genuine commitment to customer care.

Aufgaben

• Travel across North Lanarkshire to engage households and increase customer engagement with investment programmes.
• Support improvement programmes and provide high levels of customer care.
• Liaise with tenants, owners, technical staff and contractors to progress works.
• Promote public consultation and address barriers to participation.

Kenntnisse

Customer service

Communication skills

IT skills

Ausbildung

SVQ Level 2 or equivalent

Jobbeschreibung

Programme Liaison Officer (Investment Team - Mainstream Delivery)

NLC7 (£31,541 - £34,307 pro rata)

17.5 hours per week

North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

In addition to supporting the growth programme, the Housing department is responsible for over 36,000 homes throughout North Lanarkshire and every year we deliver an ambitious multi million pound programme of improvement works across the area. As a Programme Liaison Officer, you will be joining a team that provides our tenants and homeowners with a high level of customer support throughout improvement programmes.

We are continually striving to maintain and improve the quality of people's own homes and maintain the sustainability of areas. This involves working closely with tenants, owners, technical staff and contractors to satisfactorily progress a variety of works programmes from kitchens to re-roofing. Some tenants are reluctant to accept the opportunity to have home improvements such as having new windows, or a bathroom fitted. Landlords and homeowners are also missing the opportunity to participate in programmes to improve the exterior of their homes. We are looking for individuals to deal with a variety of barriers that may be affecting tenants and their ability to sign up for investment programmes. This will range from communication issues to dealing with physical and mental health and addiction issues.

Confident individuals are needed who have experience of dealing with customers and resolving their issues. You will be an effective communicator, a good team player, you should be able to relate to service users and vulnerable people and have a positive and enthusiastic approach to work.

An SVQ Level 2 or equivalent qualification in a relevant discipline is essential. You should also have extended relevant experience in a housing, property or customer focussed environment with a sound knowledge of housing related legislation and practice, excellent IT skills and a genuine commitment to customer care. We are looking for self‑motivated applicants who can adhere to processes and procedures whilst working away from their office location.

As an agile worker you will travel throughout North Lanarkshire area to increase customer engagement with investment programmes through individual household visits and promoting public consultation.

You will require to obtain a satisfactory level 1 check through Disclosure Scotland to commencing this role. Application will be processed by the Council for successful candidates

Working Pattern:

Week 1

Wednesday & Thursday: 8.45 - 4.45 & Friday 08:45 - 16:15

Week 2:

Thursday: 8:45 - 16:45 & Friday 08:45 - 16:15

Please contact Danielle O'Rourke - 07583122473 if you need to discuus.

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL

For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.