CX- Digital Adoption Lead (Temporary) REQ07026 - 495191

North Lanarkshire Council Ltd; Motherwell; On-site; GBP 32,000 - 47,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Financial and family benefits

27 days annual leave

6 public holidays

Learning and development via LearnNL

Job summary

North Lanarkshire Council is recruiting a Digital Adoption Lead for the Chief Executive's Office - Finance & Technology on a temporary basis. The role focuses on helping colleagues gain confidence with digital tools, improving processes and delivering practical learning across services.

The post emphasizes strong communication, problem-solving and training abilities, with travel across North Lanarkshire and a non-technical but enthusiastic approach to technology.

Qualifications

• HNC, SVQ3, apprenticeship or equivalent.
• Strong experience communicating at different levels and working toward business objectives.
• Ability to explain digital tools clearly and provide advice, instruction and training to varied audiences.

Responsibilities

• Work with services to understand needs, improve inefficient processes and champion better digital ways of working.
• Deliver practical learning, guidance and support for colleagues with different levels of digital experience.
• Help shape the Digital Early Adopters Group and support members to champion improvements in their services.
• Promote accessible, inclusive digital working alongside the Assistive Technology team.
• Explore emerging technology, advise on digital platforms and test Microsoft updates to improve the colleague experience.
• Use data, feedback and performance information to measure adoption, demonstrate progress and inform the Council's digital direction.

Skills

Communication

Problem-solving

Training others

Education

HNC/SVQ3/apprenticeship

Job description

Digital Adoption Lead - Chief Executive's Office - Finance & Technology (Temporary) - NLC9

*Fusion Assets, NLP LLP, and Routes to Work

Help colleagues get more from digital

We're looking for enthusiastic Digital Adoption Leads to help colleagues across the Council build digital confidence, embrace new ways of working and turn technology into practical service improvements.

What you'll do

• Work with services to understand their needs, improve inefficient processes and champion better digital ways of working.
• Deliver practical learning, guidance and support for colleagues with different levels of digital experience.
• Help shape the Digital Early Adopters Group and support members to champion improvements in their services.
• Promote accessible, inclusive digital working alongside the Assistive Technology team.
• Explore emerging technology, advise on digital platforms and test Microsoft updates to improve the colleague experience.
• Use data, feedback and performance information to measure adoption, demonstrate progress and inform the Council's digital direction.

What you'll bring

You’ll have an HNC, SVQ3, apprenticeship or equivalent, with strong experience of communicating at different levels and working towards business objectives and service delivery requirements.

You don’t need to be a traditional technical specialist. You’ll bring enthusiasm for technology, strong communication and problem‑solving skills, and the ability to explain digital tools clearly and provide advice, instruction and training to varied audiences.

You’ll be organised, manage your time effectively and work independently and collaboratively. An interest in emerging technology and the ability to travel throughout North Lanarkshire are essential.

Why join us?

Help colleagues gain the confidence, skills and support to use technology effectively. You’ll build relationships across Council services and make a practical difference to how we work and deliver services.

If you enjoy helping people, exploring better ways of working and turning technology into practical change, we’d like to hear from you.

This is a temporary position for 23 months.

Working here at North Lanarkshire Council. If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL