Programme Director

Capita Business Services; Northern Ireland; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday (rising to 27)

Volunteer day

Company pension

Cycle2work

Staff discounts

Employee networks

Job summary

Capita is seeking a Programme Director to lead the Education Network Northern Ireland (ENNI) programme, ensuring delivery, governance and strategic leadership. You will oversee contracted obligations, transformation initiatives and customer outcomes, guiding senior stakeholders and cross‑functional teams to meet timelines, quality standards and budget.

You will manage governance, RAID, change control, and escalation, build trusted relationships with the Education Authority and partners, and

Qualifications

• Experience leading large-scale managed services programmes.
• Delivery in regulated/public sector environments.
• Executive-level stakeholder management and communication.

Responsibilities

• Lead end-to-end delivery of the ENNI programme and associated projects.
• Maintain the integrated programme roadmap, plan, dependencies and delivery strategy.
• Provide leadership to project managers, PMO resources and multidisciplinary delivery teams.
• Own programme governance, reporting, assurance, RAID, change control and escalation.
• Lead recovery planning where delivery, timelines or customer commitments are at risk.
• Build trusted relationships with senior Education Authority, partner and Capita stakeholders.
• Maintain oversight of budgets, forecasts, commercial performance and contractual obligations.
• Drive a culture of professionalism, ownership, collaboration and continuous improvement.

Skills

Strategic leadership

Stakeholder management

Risk & governance

Program management

Education

MSP Practitioner

PRINCE2 Practitioner

PMP

Job description

Programme Director

The Programme Director is accountable for the successful delivery, governance and strategic leadership of the Education Network Northern Ireland (ENNI) programme. The role ensures contractual commitments, transformation initiatives, service improvements and customer outcomes are delivered safely, effectively and in line with agreed timelines, quality standards and budget.

What you'll be doing

• Lead end-to-end delivery of the ENNI programme and associated projects.
• Maintain the integrated programme roadmap, plan, dependencies and delivery strategy.
• Provide leadership to project managers, PMO resources and multidisciplinary delivery teams.
• Own programme governance, reporting, assurance, RAID, change control and escalation.
• Lead recovery planning where delivery, timelines or customer commitments are at risk.
• Build trusted relationships with senior Education Authority, partner and Capita stakeholders.
• Maintain oversight of budgets, forecasts, commercial performance and contractual obligations.
• Drive a culture of professionalism, ownership, collaboration and continuous improvement.

What we're looking for

Essential

• Significant experience leading large-scale managed services, technology transformation or complex change programmes.
• Demonstrable delivery success within regulated, public sector or similarly complex environments.
• Strong programme governance, risk, financial and commercial management capability.
• Experience leading multidisciplinary teams and managing third‑party suppliers.
• Credible executive‑level communication, negotiation and stakeholder management skills.
• Ability to turn complex delivery challenges into clear decisions, recovery actions and measurable outcomes.

Desirable

• Experience within education, government or large outsourced service environments.
• MSP Practitioner, PRINCE2 Practitioner, Agile, PMP or equivalent programme management qualification.
• Experience of major transition, transformation, service modernisation or customer recovery.

About ENNI

ENNI is the core education technology managed service currently delivered by Capita for the Education Authority in Northern Ireland. The service supports schools and the wider education technology environment while the account also manages substantial change, lifecycle, commercial, governance and transition activity.

What's in it for you?

• Competitive salary, dependent on experience, plus bonus.
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

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