Programme Administration Manager

University of the Arts London; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

University of the Arts London seeks a motivated leader to head the Programme Administration team at London College of Fashion’s Eastbank site. You will oversee administrative support and record maintenance for your portfolio of courses, ensuring a high-quality service and a smooth student experience from enrolment to graduation.

You will work alongside academics, monitor attendance, exam boards and assessments, manage course documentation and quality processes, and develop your team through

Qualifications

• Experience in Further or Higher Education student administration, including registry processes such as enrolment and assessment.
• Enthusiasm for creating a good student experience with evident leadership and line-management ability to set objectives and motivate a team.
• Organised and able to plan a busy workload, communicating with team and key stakeholders.

Responsibilities

• Lead a Programme Administration team and oversee administrative support and record maintenance for a portfolio of courses.
• Ensure excellent service delivery and a seamless student experience from enrolment to graduation.
• Monitor attendance, exam boards and assessments, course documentation and quality processes; collaborate with academics.

Skills

Leadership

Line-management

Student administration

Enrolment & assessment

Organisational planning

Stakeholder communication

Job description

We are seeking a motivated and dynamic individual to lead a Programme Administration team, providing key administrative support and record maintenance for a specified portfolio of courses, in accordance with the procedures and regulations of UAL.
Based at London College of Fashion’s Eastbank site, you will manage a team of Programme Administrators, overseeing the provision of relevant administrative support for all courses within your portfolio of programmes, ensuring an excellent and high-quality service delivery and a seamless student experience, from the point of enrolment through to graduation.
A key part of the role will involve working alongside academics with essential tasks such as monitoring student attendance, exam boards and assessments, course documentation as well as quality processes.

• The ideal candidate will have experience in key aspects of Further or Higher Education student administration, including registry processes such as enrolment and assessment.
• You will have an enthusiasm for creating a good student experience and be able to evidence strong leadership and line-management skills, with the ability to set clear objectives and motivate your team.
• You will be organised and able to plan a busy workload, communicating with colleagues in your team and key stakeholders.