Programmatic Vendor Ops Lead — Enablement & Support

Creandum Advisor LLP; Greater London; Hybrid; GBP 70,000 - 120,000; Full time

Job summary

Spotify is seeking a Vendor Lead to bridge vendor support teams and the broader Ads organization across EMEA and JAPAC, serving as the programmatic SME within Vendor Operations. You will identify gaps, drive enablement, and partner with internal teams to elevate vendor support.

You will monitor metrics, manage complex escalations, and collaborate with Sales, Customer Success, and GTM teams to continuously improve the vendor support program and outcomes.

Qualifications

• 5+ years of experience in customer support operations, program management, vendor management or related field.
• 3+ years working within the programmatic advertising ecosystem.
• Hands-on experience managing external vendor or BPO support teams.
• Experience with programmatic advertising operations, including DSP/SSP integrations and campaign delivery.

Responsibilities

• Serve as the programmatic product expert within vendor operations and partner with regional leads.
• Identify capability gaps and develop enablement programs to strengthen programmatic expertise.
• Monitor operational metrics to identify trends, measure performance, and inform improvements.
• Execute priority initiatives and drive improvements across the vendor support model.
• Manage escalations with Tier 2 Support, Engineering, Product, and Ad Product Quality teams.
• Collaborate with Sales, Customer Success and GTM teams to gather feedback and evolve the program.

Skills

Vendor management

Program management

Programmatic advertising

Customer support operations

Cross-functional collaboration

Stakeholder management

Campaign troubleshooting

Job description

Spotify is seeking a Vendor Lead to bridge vendor support teams and the broader Ads organization across EMEA and JAPAC, serving as the programmatic SME within Vendor Operations. You will identify gaps, drive enablement, and partner with internal teams to elevate vendor support.

You will monitor metrics, manage complex escalations, and collaborate with Sales, Customer Success, and GTM teams to continuously improve the vendor support program and outcomes.