Program Supervisor -BHSH

yai; Southampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

yai is seeking a Program Operations Leader to oversee day-to-day operations of the therapeutic program, including development and implementation of programming and groups by the interdisciplinary team.

You will ensure appropriate supervision, lead a team to deliver quality care, coordinate the IDT, supervise staff, manage schedules, training, documentation, and maintain a safe, compliant work environment.

Responsibilities

• Oversees all day-to-day operations of the program, including development and implementation of therapeutic programming and groups by the interdisciplinary team.
• Ensures appropriate, therapeutically documented supervision to protect health, safety and habilitation in line with regulatory requirements.
• Provides effective leadership, developing a team that delivers quality care and positive outcomes in a discrimination-free environment.
• Coordinates all members of the interdisciplinary team (IDT) to implement person-centered treatment plans and coordinate medical care and medications.
• Maintains a safe, compliant work environment by adhering to processes, procedures and reporting incidents.
• Directly supervises direct care staff and supports supervision of DSP/RBTs, including onboarding and credential documentation.
• Assigns responsibilities and manages staff schedules, ensuring coverage and escalation of staffing concerns as needed.
• Manages performance, conducts evaluations and development plans, and enforces policies and productivity standards.
• Initiates and approves staff changes in Workday and ensures accurate timekeeping for payroll.
• Involves involvement in hiring, interviewing and coordinating with HR for recruitment needs.
• Organizes trainings on operations, policies, and administrative tasks; coordinates facility maintenance and supply management.
• Oversees all financial systems for the program and maintains records for people supported and expenditures.
• Maintains all paperwork related to treatment, compliance with laws and incident reporting.
• Schedules and facilitates weekly leadership meetings with the clinical team to assess operations and staff needs.

Job description

Key/Essential Functions & Responsibilities

• Oversees all day-to-day operations of program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team.
• Ensures the appropriate, therapeutically documented level of supervision in program at all times to protect the health, safety and habilitation of the people we support, consistent with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
• Provides effective leadership, developing a team that provides quality care and positive outcomes by maintaining a work environment that is free from harassment and discrimination and by fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.
• Coordinates all members of the interdisciplinary team (IDT), promoting and maintaining the excellence of the program and ensuring implementation of person-centered treatment and behavior plans and coordination of medical care, medication administration and other necessary services in accordance with all applicable written plans.
• Maintains a safe, secure and compliant work environment for staff and the people we support by understanding, communicating, keeping current with and adhering to all applicable processes, procedures, regulations, other requirements and best practices, including for documenting, tracking and reporting incidents and other occurrences (e.g. workplace injuries, incidents, errors, absences, leaves, etc.).
• Directly supervises direct care staff and supports Assistant Supervisor in supervision of DSP/RBTs, regularly directing activities to ensure the needs of the people we support are met, providing support and feedback and ensuring completion of on-site orientation, program-specific and other trainings and appropriate documentation of initial and renewed credentials in electronic and paper files, in accordance with all applicable requirements.
• Assigns responsibilities, ensuring appropriate staff coverage and managing staff schedules in appropriate electronic systems with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities and trainings and secures coverage to ensure appropriate levels of supervision on all shifts; escalates staffing concerns to supervisor accordingly.
• Ensures ongoing performance management of program staff, consistently applying and enforcing applicable policies, procedures and productivity standards by regularly engaging employees, providing regular feedback, ongoing supervision, observation and development, conducting impact discussions and completing written evaluations, development plans or corrective actions, as needed.
• Initiates, reviews or approves staff status, work hour, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
• Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifying concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with leadership, when needed.
• Plays an active role in the hiring process, interviewing and selecting qualified staff based on program needs and facilitating recruiting needs in collaboration with Human Resources (HR) team.
• Organizes and presents ongoing trainings, including program-specific trainings regarding program operations, policies, procedures and administrative tasks relating to financial, clinical and/or medical functions and provides on-the-job training and education to direct care staff during shifts, when needed.
• Oversees facility maintenance and upkeep, reporting maintenance and safety concerns to appropriate designee and coordinating resolutions, as needed and coordinates supply-related needs, maintaining and appropriately documenting an adequate inventory of food, hygiene, general and therapeutic supplies, in accordance with all applicable requirements.
• Oversees all financial systems for program, including maintaining records for the people we support and program expenditures, including petty cash to ensure fiscal responsibility and integrity and adherence to budgetary guidelines.
• Ensures the completion and maintenance of all paperwork and written records related to individual treatment and compliance with all relevant laws, rules and/or regulations. This may include, but is not limited to, medical and medication management records and auditing, treatment records, progress reports, data collection, behavior reports, incident reports and other written communication systems.
• Schedules and facilitates weekly program leadership meetings including clinical team to identify and assess operational, staff, treatment or