Program, Project & Service Mgmt Team Lead/Consultant

Accenture; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Accenture seeks a proactive Senior Operations Manager to lead project delivery for automotive marketing initiatives. This role involves managing launch timelines, collaborating with internal and external stakeholders, and ensuring operational excellence. Candidates should possess strong project management skills and experience in a client-facing environment.

Benefits

25 days’ vacation per year

Private medical insurance

3 extra days leave for charitable work

Qualifications

• Experience in an advertising agency is essential.
• Excellent presentation and verbal/written communication skills.
• Ability to manage multiple stakeholders.

Responsibilities

• Lead Stage Gate project planning and delivery for vehicle nameplate programs.
• Serve as the primary contact for reveal delivery with internal teams and stakeholders.
• Maintain a comprehensive reporting dashboard for project health.

Skills

Project Management

Client Management

Problem-Solving

Communication

Attention to Detail

Financial Acumen

Stakeholder Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Program, Project & Service Mgmt Team Lead/Consultant | Mid-Level | Full time

Senior Operations Manager
Location: Birmingham (Hybrid)

We’re looking for a proactive Senior Operations Manager to join our Accenture Jaguar Land Rover (JLR) Operations Team. This role is critical in leading the delivery of nameplate reveal content and managing Stage Gate timings for full end-to-end vehicle projects. You'll serve as the primary point of contact for launch delivery, building strong relationships across Accenture Song and JLR’s Comms, Launch, and Product teams.

You’ll bring operational excellence to complex automotive marketing projects, ensuring timely delivery and effective stakeholder communication across global workstreams.

Key Responsibilities:

Program & Project Delivery

Lead Stage Gate project planning and delivery for vehicle nameplate programs.

Monitor and manage key milestones, timelines, and deliverables across the full launch lifecycle.

Ensure all inputs are aligned and deadlines are met by working closely with Accenture teams (Account Management, Project Management, Production).

Escalate risks to delivery early, with proposed mitigations, to avoid impact on timelines or quality.

Client & Stakeholder Management

Serve as the primary contact for reveal delivery with both internal teams and JLR stakeholders.

Attend and contribute to client briefings, weekly launch updates, and brand planning sessions.

Present project status, delivery risks, and updates to senior stakeholders through clear, actionable reporting.

Operational Reporting & Governance

Maintain a comprehensive reporting dashboard to provide visibility on project health by Stage Gate.

Lead Accenture’s Master Brief Response process—collating key inputs, summarizing progress, and aligning deliverables.

Own and manage the Demand & Capacity forecast, ensuring future project alignment and resourcing needs.

Act as the central operations lead across multiple teams and workstreams.

Build and maintain strong working relationships across Accenture Song and JLR Comms, Launch, and Product teams.

Foster a culture of accountability, collaboration, and continuous improvement.

Support the team by clarifying priorities, managing expectations, and aligning efforts with program goals.

Experience/Skills:

Sound working knowledge of all aspects of the marketing mix

Experience working in an advertising agency is essential

Innovative and strategic approach to problem-solving

Flair for multi-tasking and handling a high volume of work effciently and accurately

Meticulous attention to detail

Financial acumen including estimating and budget tracking

Experience in a client-facing role

Experience project managing global processes

Adept at working effectively under pressure and meeting deadlines

Excellent presentation and verbal/written communication skills

Proficient using Microsoft Excel, Word and PowerPoint for Mac

Understanding of a global account including roll-out to Markets

Able to manage the expectations of multiple stakeholders, both internal and external

Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone)

A clear communicator, in person and writing

Highly organised and flexible

Automotive experience would be beneficial

What we do?

As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

What’s in it for you?

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

Birmingham

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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