Program Manager, Last Mile Analytics and Quality

Amazon; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a passionate Program Manager to oversee last mile analytics and quality projects. This role involves collaborating with cross-functional teams to enhance customer experience through data-driven decision-making. The successful candidate will manage large projects, develop customized logistics solutions, and drive process improvements. If you thrive in a fast-paced environment and have a knack for problem-solving, this opportunity to make a significant impact in a leading organization is perfect for you.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.

Responsibilities

• Program manage solutions for last mile-related issues from identification to resolution.
• Define success criteria and monitor metrics to assess program health.

Skills

Program Management

Data Analysis

Lean Principles

SQL

Effective Communication

Tools

MS Access

Job description

Program Manager, Last Mile Analytics and Quality

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos founded Amazon in 1995, we have expanded our product offerings, international presence, and fulfillment network. Today, Amazon operates in Canada, China, France, Germany, Italy, Japan, Spain, and the United Kingdom, with dozens of fulfillment centers covering over 26 million square feet.

Amazon’s Last Mile Analytics & Quality team seeks an enthusiastic, customer-obsessed Program Manager to oversee projects, enhance metrics, and collaborate with Amazon’s technology, product, business, and operations teams to develop solutions for our internal and external customers.

Success in this role requires a passion for data-driven decision-making that directly impacts customer experience. Effective communication skills across various audiences, adaptability to new tools and systems, and the ability to thrive in a deadline-driven, fast-paced environment are essential. The candidate should be comfortable working with multiple teams and managing large, cross-functional projects.

The ideal candidate has experience in developing customized logistics solutions, driving process improvements, standardizing procedures, and addressing root causes of defects. Strong communication skills, independence, and a passion for customer service are critical. The ability to prioritize projects, make sound judgments, and focus on improving the customer experience is vital.

Key job responsibilities

1. Program manage solutions for last mile-related issues from identification to long-term resolution, collaborating with tech, product, business, and operations teams.
2. Define success criteria, develop and monitor metrics to assess program health.
3. Collaborate as a subject matter expert in last mile delivery, developing analytically rigorous solutions that ensure data integrity and address long-term problems.
4. Identify, develop, and execute analyses to uncover opportunities and present business recommendations.
5. Analyze and resolve business problems at their root cause.

Minimum qualifications

• 2+ years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience with MS Access and SQL
• Experience in requirements gathering and writing detailed requirement documents

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