Program Manager, Last Mile Analytics and Quality

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Program Manager for their Last Mile Analytics & Quality team. In this dynamic role, you will manage projects that enhance customer experience through data-driven decisions. You'll collaborate with various teams to identify and implement solutions, ensuring high standards of analytical rigor and data integrity. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a proven track record in managing large, cross-functional projects. If you're ready to make a significant impact in a customer-focused role, this opportunity is for you.

Qualifications

• 2+ years of program or project management experience required.
• Knowledge of Lean principles and DMAIC methodology preferred.

Responsibilities

• Manage last mile solutions from identification to implementation.
• Define success criteria and create metrics to track program health.
• Collaborate with teams to develop long-term solutions.

Skills

Program Management

Data-Driven Decision Making

Communication Skills

Problem Solving

Customer Service

Education

Bachelor's Degree

Tools

MS Access

SQL

Job description

Program Manager, Last Mile Analytics and Quality

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain, and the United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and work in collaboration with Amazon’s technology, product, business, and operations teams to create solutions for our internal and external customers.
To be successful in this role, you need a passion for making data-driven decisions which will have a direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept at learning new tools and systems is instrumental in your role on the team. Our environment is deadline-driven, fast-paced, and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).
The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design as they are rolling up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high-pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities:

1. Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business, and operations.
2. Define success criteria for programs and audit processes and create/drive the right metrics to track and influence program health.
3. Collaborate with multiple teams as a subject matter expert in the last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solve problems for the long term.
4. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
5. Analyze and solve business problems at their root.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement documents.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.