Program Manager, Last Mile Analytics and Quality

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Program Manager for their Last Mile Analytics & Quality team. This role requires a dynamic individual who thrives in a fast-paced environment and is adept at managing cross-functional projects. You'll have the opportunity to drive process improvements and enhance customer experiences through data-driven decisions. The ideal candidate will possess strong analytical skills, effective communication abilities, and a commitment to customer service. Join a collaborative team that values innovation and empowers you to make a significant impact on logistics solutions.

Qualifications

• 2+ years of program or project management experience required.
• Intermediate knowledge of Excel and experience with SQL and MS Access.

Responsibilities

• Manage last mile related problems from identification to long-term solutions.
• Define success criteria and audit processes to track program health.
• Collaborate with teams as a subject matter expert in last mile delivery.

Skills

Program Management

Data Analysis

Communication Skills

Customer Service

Problem Solving

Education

Bachelor's Degree

Tools

Excel

MS Access

SQL

Job description

Program Manager, Last Mile Analytics and Quality

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry.

Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and work in collaboration with Amazon’s technology, product, business, and operations teams to create solutions for our internal and external customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design as they are rolling up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high-pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key Job Responsibilities

1. Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business, and operations.
2. Define success criteria for programs and audit processes and create/drive the right metrics to track and influence program health.
3. Collaborate with multiple teams as a subject matter expert in the last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity, and solve problems for the long term.
4. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
5. Analyze and solve business problems at their root.

Minimum Requirements

1. 2+ years of program or project management experience.
2. Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
3. Experience in MS Access and SQL.
4. Experience in requirement gathering and ability to write clear and detailed requirement documents.

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