Program Manager - FTC, EU DSP Payments (Fulfillment & Operations)

Amazon; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Program Manager for Last Mile DSP Payments on a 12-month fixed-term contract. You’ll dive into payments operations, work with a senior PM, and own a defined workstream across markets with real scope to impact.

You’ll build Excel tools, improve controls, document processes, and contribute to automation by detailing requirements. Travel to regional ops teams is possible, and you’ll collaborate cross-functionally with tech and business partners.

Qualifications

• Advanced Excel skills including pivot tables and VLOOKUP.
• Experience working with tech and non-tech teams cross-functionally.
• Exposure to data-driven process documentation and improvements.
• Internship or early-career project showing process standardization.

Responsibilities

• Execute payment process tasks and improvements within the EU workstream.
• Sharpen financial controls and audit trails by identifying gaps.
• Build Excel-based tools and trackers to streamline day-to-day work.
• Investigate discrepancies by tracing data through upstream systems.
• Document how processes actually work so others can scale or automate.
• Help capture requirements for automation and improved workflows.

Skills

Advanced Excel

Cross-functional collaboration

Data-driven problem solving

Education

Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Tools

SQL

Job description

Job ID: 10454840 | Amazon UK Services Ltd. - A10

This is a 12 months fixed-term contract.

The Last Mile DSP Payments team wants a Program Manager who’s ready to dive in, get their hands dirty, and learn payments operations from the inside out.

EU DSP Payments moves more than €1B a year across 9 countries — and you’ll get a real, bounded piece of that world to call your own. Think of it as your training ground with teeth: a defined workstream (a payment type, a market, a process) where you’ll build genuine expertise, working closely with a senior PM who’ll show you how the bigger picture fits together.

Key job responsibilities

**What You’ll Do**

• Get hands-on executing payment process tasks and improvements within your assigned EU workstream — fuel, incentives, or a focused set of markets — with a senior PM in your corner
• Sharpen existing financial controls and audit trails by digging into checks, spotting gaps, and flagging issues fast
• Build Excel-based tools and trackers (pivot tables, VLOOKUPs, basic Power Query) that take the manual grind out of day-to-day work
• Chase discrepancies within your area, tracing data through upstream systems and partnering with senior teammates to nail the root cause
• Document how things actually work — clearly enough that someone else could pick it up, automate it, or scale it
• Help capture requirements for automation by getting close to the manual process and spotting exactly where it breaks

A day in the life

You’re sharp with Excel — pivot tables and VLOOKUPs are your bread and butter, and you’re hungry to pick up Power Query

You like structure and you bring it — when something’s messy, you want to be the one organizing it, not just observing it

You communicate clearly and proactively — your manager and stakeholders always know where things stand

You’re a fast learner who doesn’t need everything spelled out twice — new systems and workflows excite you, not intimidate you

You’re open to travel — getting face time with regional ops teams is part of how you’ll grow

You keep your cool under deadline pressure, especially during peak periods

Bonus points for:

curiosity about SQL, interest in BI tools (QuickSight, Tableau), or a second European language

Basic Qualifications

• - Experience in Excel with advanced proficiency (pivots, lookups, etc.)
• - Experience working cross-functionally with tech and non-tech teams
• - Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• - Experience supporting process documentation using data
• - Some exposure to process improvement or standardization (internship, co-op, or early-career project work counts)

Preferred Qualifications

• - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• - Experience in a highly analytical, results-oriented environment with cross functional interactions
• - Experience leading projects across multiple stakeholders
• - Exposure to project tracking or basic schedule management.
• - Self-starter energy — coursework or self-directed learning in SQL or data analysis

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.