Program Manager, EU Quality Assurance Program, Amazon Key

Amazon; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Program Manager in the Quality Assurance team, where you'll lead initiatives to enhance delivery experiences. This role involves implementing QA processes, collaborating with stakeholders, and driving operational excellence through innovative solutions. You'll have the opportunity to work with cutting-edge technologies and develop metrics that improve quality and efficiency. If you're passionate about customer satisfaction and thrive in dynamic environments, this is the perfect opportunity to make a significant impact on a transformative project.

Qualifications

• Experience in Quality Assurance or related field.
• Ability to analyze and identify patterns in large data sets.

Responsibilities

• Lead development of QA processes tailored to European markets.
• Collaborate with Operation partners to ensure issues are addressed.

Skills

Quality Assurance

Excel (Pivot Tables, VLookUps)

Stakeholder Management

Critical Thinking

Problem Solving

Data Analysis

Time Management

Education

Bachelor's degree or equivalent

Tools

SQL

Scripting

Job description

Program Manager, EU Quality Assurance Program, Amazon Key

Job ID: 2962883 | AMZN Dev Cntr Poland sp. z.o.o - C35

Come join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are customer obsessed and strive to improve the experience of Amazon’s customers. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.

Key job responsibilities
* Lead the development and implementation of comprehensive QA processes tailored to European markets, with the goal to identify value/opportunity/risk and take corrective actions
* Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained
* Maintain subject matter expertise specific to job function and general industry awareness
* Pioneer and establish processes for new projects with minimal existing documentation or SOPs
* Reporting of key trends, performing deep dive analysis to identify root causes and collaborating with global stakeholders to share critical insights for further action/ analysis
* Provides ideas for process improvements across multiple projects and teams to enhance process efficiency, quality and customer experience
* Use critical thinking and demonstrate high ownership while reviewing processes and technology

A day in the life
The Amazon Key team is looking for a Program Manager to contribute to the development and ongoing execution of our Quality Assurance Program in EU. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. They will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice, as well as recommending data driven solutions.

About the team
The Amazon Key Quality Assurance team is responsible for the following:
* Introducing new tools and procedures that drive defect identification and reduction by partnering with internal teams and business groups to adopt improvements
* Introducing quality metrics and triggering containment and corrective actions as necessary
* Creating and presenting quality reports and dashboards to KfB leadership
* Continually evaluating solutions not only for quality and business impact, but scalability
* Diving deep in the details, as well as identifying big-picture trends and recommendations based on the data

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Experience in Quality Assurance or related field
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
Strong written and verbal communication skills
Strong time management and ownership of deliverables
Ability to analyze and identify patterns in large data sets
Strong attention to details
Ability to work independently and to navigate ambiguous environments in order create structure where none exist
Ability to apply critical thinking and problem solving skills

PREFERRED QUALIFICATIONS

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Proven experience in automate manual process and increase productivity
Knowledge of SQL and basic scripting
Experience with end-to-end project management
Experience in logistics operations, particularly in last-mile delivery
Proficiency in another EU language beside English (preferably Italian or German)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 7, 2024 (Updated 18 days ago)

Posted: March 20, 2025 (Updated 28 days ago)

Posted: March 7, 2025 (Updated about 2 months ago)

Posted: March 12, 2025 (Updated about 2 months ago)

Posted: March 10, 2025 (Updated about 2 months ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.