Program Manager

ZipRecruiter; Lancaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization is seeking a Program Manager to oversee the Interim Housing program aimed at supporting individuals experiencing homelessness. The role requires strong leadership skills, knowledge of effective practices, and a commitment to community service. The Program Manager will be responsible for guiding staff, ensuring compliance, and maintaining data accuracy while fostering partnerships that support the mission of assisting vulnerable populations.

Qualifications

• Five years of experience in housing and homelessness programs.
• One year of supervisory or management experience.
• Equivalent combination of experience and education.

Responsibilities

• Leads and oversees all programmatic and operational functions for the site.
• Provides oversight to shelter support staff and manages program goals.
• Assists with client issues using de-escalation and mediation techniques.

Skills

Commitment to working with homeless individuals using harm reduction and trauma-informed care

Strong interpersonal skills

Computer literacy (Microsoft Office, HMIS)

Spanish language skills

Education

Bachelor's degree in social sciences or related field

Job description

Job Description

Purpose:

Hope the Mission Interim Housing provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Clients will receive shelter, food, case management & housing navigation services to support them in obtaining permanent housing. Working under the supervision of the Director of Interim Housing, the Program Manager leads and oversees all programmatic and operational functions for the site, provides oversight to shelter support staff, and fulfills the mission by successfully providing leadership and supervision for the program. The Program Manager ensures that new projects, supportive services, and housing programs are aligned with best and evidence-based practices for working with people experiencing homelessness (e.g., Trauma-Informed Care Principles, Harm Reduction, and Housing First). This position requires being on-call as needed to respond to emergencies and driving (Travel: 25%).

Specific Duties - Programmatic

1. Provide overall direction and oversight of all programmatic components including accurate, up-to-date data collection, quality assurance, and contract management adhering to guidelines set for in the Scope of Work. Manage timely progress of program goals, objectives, and performance targets, making necessary adjustments to improve outcomes.
2. Ensure program/contract compliance as per guidelines and requirements mandated by the programs, regularly reviewing logs, records, and data.
3. Conduct regular file reviews to ensure the accuracy and integrity of all documentation.
4. Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.
5. Ensure implementation of housing first, harm reduction, and trauma-informed care methodologies when appropriate.
6. Oversee the development, enhancement, delivery, and modifications of services provided, adjusting when necessary.
7. Oversee implementation of problem-solving strategies, interventions, and screening tools.
8. Oversee provision of emergency service referrals (domestic violence, human trafficking & assault) and warm handoff referrals when appropriate.
9. Oversee and manage all staff and their job duties.
10. Serve as an agency representative at professional and community meetings such as working/planning groups, coalitions, etc.; attend various community meetings as directed by the supervisor.
11. Collaborate/participate in fundraising efforts to support program operations as needed.
12. Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements.
13. Provide training and support to staff.
14. Assist in the development of written rules, procedures, and program guidelines.
15. Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, and other reports as directed.
16. Establish and maintain positive, productive working relationships with community partners and stakeholders including mental health programs, shelter programs, local law enforcement, neighborhood councils, and other service providers.
17. Attend staff meetings, case conferences, training workshops, and community meetings as needed.
18. Be prepared to substitute for other roles if needed due to absence.
19. Update monthly OSHA forms.
20. Monitor medication cabinet and review all medication records.
21. Review shift reports to monitor staff performance and compliance.
22. Follow-up on all incident reports and grievances.
23. Conduct and participate in staff training.

Specific Duties - Operations

1. Ensure property and surroundings are well maintained and clean.
2. Regularly inspect bathroom facilities for cleanliness and sanitation.
3. Report maintenance issues or repairs promptly.
4. Inspect units, dorms, and rooms regularly to ensure they are in working order.
5. Train janitorial and hygiene staff in proper protocols.
6. Submit supply orders timely.
7. Assist with chores and oversee maintenance of linens, clothing, and supplies.
8. Conduct monthly safety and fire drills.
9. This position may require site relocation at the agency’s discretion.

Other Duties

• Perform any other duties assigned by the Director.
• Work with outsourced security to ensure safety.
• Train staff on security systems.
• Conduct personal business during breaks as per guidelines.
• Project a professional image and adhere to dress code.
• Report unsafe systems, processes, or situations.
• Follow absence reporting procedures.
• Maintain good rapport with co-workers and management.

Minimum Qualifications

• Bachelor's degree in social sciences or related field.
• Five years of experience in housing and homelessness programs.
• One year of supervisory or management experience.
• Equivalent combination of experience and education.
• Skills: Commitment to working with homeless individuals using harm reduction and trauma-informed care; strong interpersonal skills; computer literacy (Microsoft Office, HMIS); Spanish language skills; TB testing required.

Knowledge and Skills

• Passion for ending homelessness.
• Employs a “Whatever it Takes” approach.
• Excellent communication skills.
• Understanding of Evidence-Based Practices like Motivational Interviewing, Harm Reduction, Housing First.
• Effective staff supervision.
• Supportive service program development knowledge.
• Valuing community partnerships.
• Dedication to homelessness issues.
• Adherence to contract requirements and outcomes measurement.

Mandatory Requirements

• Employment eligibility verification.
• TB and drug testing.
• Fingerprint live scan background check.
• Flexible hours including evenings and weekends.
• Willingness to cover any site location.
• Valid CA Driver's license and reliable transportation.
• Proof of vehicle insurance.
• Qualify for HOTV’s insurance coverage.

Physical Demands & Work Environment

Must meet physical requirements including walking, climbing stairs, standing, bending, lifting up to 25 lbs, and driving. Work may involve stressful situations and exposure to clients under influence or with hygiene issues. Moderate noise level in office setting. Reasonable accommodations available.

The work environment may involve contact with individuals in crisis, experiencing health and safety issues, requiring quick response and crisis management skills.

EEO & Fair Chance Act

HOTV is an equal opportunity employer. Consideration of applicants with criminal histories is in accordance with the California Fair Chance Act, with procedures for background checks and opportunity to explain circumstances.