Professional Services Team Leader - Service Delivery

VanRath; Belfast; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global law firm is seeking a Document Checking Team Lead to manage a team in Belfast. The role offers hybrid working, with three days in the office and two at home, providing opportunities for career progression and professional development. Ideal candidates will possess strong people management skills and a deep understanding of exceptional client service.

Benefits

Progression Opportunities

Leading Benefits from Global Firm

Qualifications

• Thorough understanding of exceptional client service.
• Successful record in people management within professional services.
• Ability to build relationships with stakeholders at all levels.

Responsibilities

• Oversee operations and people management of the Document Checking department.
• Conduct individual feedback sessions and manage team training.
• Ensure service delivery exceeds client expectations.

Skills

Client Service

People Management

Communication

Planning and Organisation

Continuous Improvement

Job description

VANRATH are assisting with the recruitment of a Document Checking Team Lead for a leading global law firm operating in over thirty countries.

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff.

This role will be Hybrid working - 3 days in State of the Art Belfast City Centre offices, 2 days at Home. This is a Monday - Friday - 9.00am - 5.30pm (with 1 hour lunch) -Permanent role.

Salary

Fully Negotiable + Progression Opportunities & Leading Benefits from a Global firm.

Key Tasks:

The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery.

• Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points discussed and any necessary actions arising from these meetings
• Manage and review staff training and development including training plans, regularly reviewing objectives together
• Monitor and ensure the high performance of team members conducting regular check-ins, with responsibility for implementing formal management procedures where necessary
• Engage in conversations about process improvements and more efficient work methods
• Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department
• Address service failures, recommend solutions, and escalate issues as required
• Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management
• Consult with Document Expert to provide feedback and guidance to the team on technical points
• Work closely with colleagues to ensure smooth handover at start and end of shift
• Oversee larger projects within Document Services, particularly for projects which pass between departments
• Develop technical knowledge through training and work-shadowing as appropriate

The Ideal Person:

• Thorough understanding of what exceptional client service looks like
• Successful record in people management in a professional services setting
• Ability to build strong relationships and communicate with a range of stakeholders at all levels
• Experience of working in a busy deadline-driven environment, preferably 24/7
• Strong planning and organisational skills, with demonstrated ability to multitask, work effectively and manage personal deadlines * Commitment to continuous service improvement and innovation

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Vanrath have been great to work with and have provided a really professional service. A special mention has to go to Ross (Senior Recruitment Consultant) who helped me so much in securing a contract. Would highly recommend.

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Conor was fantastic, kept me informed the whole way through my search and application, offering support and encouragement. Stayed in touch as I started and made the whole process seamless.