Professional Services Portfolio Manager - Workplace -UK

Computacenter AG & Co. oHG; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company in digital transformation is seeking a Professional Services Portfolio Manager to oversee the development and delivery of their professional services portfolio. This role involves collaboration across teams and managing relationships with stakeholders to align with strategic goals. Ideal candidates should possess leadership experience, strong communication skills, and a broad knowledge of relevant technologies.

Qualifications

• Broad knowledge of relevant technologies and solutions.
• Experience managing P&L and budgets.
• Ability to build effective relationships with senior management.

Responsibilities

• Oversee development and delivery of the professional services portfolio.
• Lead cross-functional collaboration and manage virtual teams.
• Conduct market assessments to inform development priorities.

Skills

Stakeholder Management

Leadership

Communication

Analytical Skills

Job description

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Location: UK - Mobile England | Job-ID: 212033 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team
We are excited to announce we are now looking to hire a Professional Services Portfolio Manager into our thriving Group Professional Services (GPS) organisation within Computacenter.

Working as the Professional Services Portfolio Manager, you will be responsible for overseeing the development, delivery, and ongoing evolution of Computacenter’s professional services portfolio.

The role involves leading cross-functional collaboration in developing the portfolio through an extended virtual team of Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists, ensuring alignment with the vision of the Solution Area leadership and the strategic goals of both Computacenter and Group Professional Services.

So, who are we?
Group Professional Services encompasses our Engineering, Consultancy, and Project Management practices, along with our growing Business Solutions portfolio and nearshore/offshore centres. We are made up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry-standard architecture and project management methodologies. Operating across 3 continents and serving some of the world’s largest brands, we drive technological change in a thriving and fast-moving digital industry.

What you’ll do

• Define and develop the professional services portfolio in conjunction with key stakeholders to reflect the growth agenda of GPS.
• Conduct assessments and analysis of market trends, economic indicators, and industry knowledge to inform development priorities.
• Build, maintain, and direct relationships with relevant technology vendors and partners to understand development trends, influences, and direction, adapting the GPS portfolio to market opportunities and maximizing the value from development funding.
• Maximize access to and usage of investment funding available from technology vendors and partners.
• Collaborate in a virtual product development team to evolve, prioritize, implement, and communicate the portfolio.
• Support the preparation of development proposals for approval by the Solution Area Director.
• Identify development funding requirements and secure investment via the GPS Portfolio Investment process.
• Support preparation of Group Finance Central Investment cases, where required.
• Represent GPS in articulating, promoting, and educating internal stakeholders about the GPS portfolio.
• Act as the primary contact for sales and service inquiries regarding portfolio capabilities.
• Maintain understanding of the portfolio and development plans to ensure resources and capabilities are aligned and developments are aligned with delivery models.
• Work with GPS Partner Management to ensure the partner ecosystem aligns with portfolio capacity and delivery needs.
• Participate in Group Development forums to influence across Group Technology Sourcing & Managed Service peers.
• Take accountability for delivering approved portfolio developments.
• Perform project reviews to ensure progress against plans and budgets, identify improvements, and manage risks.
• Track and report portfolio performance to support further development, investment, or retirement of products or capabilities.
• Ensure developments maximize the use of R&D tax credits and support Group Finance claims.
• Ensure accurate portrayal of the portfolio within the GPS Portfolio library and adherence to standards.
• Support status and reporting updates to the Group Portfolio Board and GPS Leadership Team.
• Ensure techniques are applied in GPS Delivery to enhance standardization and industrialization.
• Verify the implementation of tools that enable automation in service delivery.
• Drive a common methodology for capacity and development planning to maintain the PS pipeline.
• Ensure optimal utilization of Solution Centres for training and customer consulting engagements.

What you’ll need

• Broad knowledge of technologies and solutions relevant to the [SA] market.
• Previous leadership experience of virtual teams and delivery.
• Experience managing across cultures.
• Ability to build effective relationships up to senior management levels.
• Experience managing P&L and budgets.
• Understanding of investment strategies.
• Effective stakeholder and communication management skills.
• Ability to analyze KPIs and produce relevant reports and MI.

About us

With over 20,000 employees worldwide, we are at the heart of digitization, advising organizations on IT strategy, implementing suitable technologies, and helping our customers source, transform, and manage their technology infrastructure across over 70 countries. We deliver digital technology to some of the world’s greatest organizations, driving digital transformation and enabling businesses and people.