IT Project Manager – Services Delivery Lead

Acora - IT, Cyber & AI; Norwich; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days leave

Birthday off

Private medical

Company Pension

Gym membership

Cycle to work scheme

Employee assistance programme

Job summary

Acora One is seeking an experienced Project Manager to deliver Professional Services projects from handover to closure. You will coordinate with Sales, internal teams and customer stakeholders to meet quality, scope, time and budget targets.

You will manage risks, track milestones, and drive governance and reporting while exploring opportunities to expand Acora One services within engagements. A PMI/Prince2 background and strong commercial mindset are preferred.

Qualifications

• 5+ years of experience delivering IT projects for customers.
• Experience managing senior and non-technical stakeholder groups.
• Experience in a PSA or time-and-billing environment.
• PMI or Prince2 certification or equivalent.
• Proficient with MS Office, ITSM and CRM tools, plus project management software.

Responsibilities

• Lead end-to-end delivery of Professional Services projects.
• Develop and maintain Project Initiation Documents and Project Plans.
• Monitor risks, issues and budgets; re-plan resources as needed.
• Manage client expectations and governance through status reporting.
• Conduct regular project review meetings and handovers to Service Desk.
• Identify opportunities for additional sales within engagements.

Skills

Stakeholder management

IT project delivery

PM methodologies

Commercial acumen

Problem solving

Education

PMI/Prince2 certification

Tools

PSA software

Time & billing

CRM software

Job description

Acora One is seeking an experienced Project Manager to deliver Professional Services projects from handover to closure. You will coordinate with Sales, internal teams and customer stakeholders to meet quality, scope, time and budget targets.

You will manage risks, track milestones, and drive governance and reporting while exploring opportunities to expand Acora One services within engagements. A PMI/Prince2 background and strong commercial mindset are preferred.