Infrastructure Consultant

Phoenix Software Limited; Pocklington; On-site; GBP 52,000 - 70,000; Full time

Job summary

Phoenix Software Limited is seeking an Infrastructure Consultant to design, implement, and support on‑premises, hybrid, and cloud infrastructure for public sector customers across the UK. You will collaborate with cross‑functional teams to deliver modern, reliable solutions and maintain high client satisfaction.

You will gain hands‑on experience with virtualization, Microsoft platforms, and core networking services while developing your consultancy skills through training and mentoring.

Qualifications

• Experience delivering infrastructure solutions in enterprise or mid-sized environments.
• Hands-on with virtualization technologies such as VMware and/or Hyper‑V.
• Strong knowledge of Windows Server, Active Directory, DNS, and DHCP.
• Understanding of networking concepts including switching and routing.
• Experience with backup/recovery technologies (e.g., Veeam).
• Familiarity with scripting/automation tools (e.g., PowerShell).
• Strong troubleshooting and customer-focused communication skills.
• Industry certifications (Microsoft, VMware, networking) or willingness to obtain.
• Proactive learning mindset and interest in infrastructure consultancy.

Responsibilities

• Support design, implementation, and maintenance of on-premises, hybrid, and cloud infrastructure.
• Assist with deployments, migrations, upgrades, and modernisation projects.
• Build and support virtualization, server, networking, and Microsoft platforms.
• Configure and maintain core services including AD, DNS, DHCP, and backups.
• Troubleshoot issues across infrastructure, networking, and end-user computing.
• Create and maintain technical documentation and handover materials.
• Collaborate with project teams, service teams, vendors, and customers.
• Develop technical and consultancy skills through hands-on project work and training.

Skills

VMware/Hyper-V

Windows Server

Active Directory

DNS

DHCP

Networking

Veeam

PowerShell

Troubleshooting

Communication

Certifications

Job description

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring an Infrastructure Consultant who specialises inon-premiseand hybrid infrastructure solutions. In this role you will work with cross-functional teams to deliver innovative solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Support the design, implementation, and maintenance of on-premises, hybrid, and cloud infrastructure solutions for customers.
• Assist with infrastructure deployments, migrations, upgrades, and modernisation projects under the guidance of senior consultants.
• Build and support virtualisation, server, networking, and Microsoft infrastructure platforms.
• Help configure and maintain core infrastructure services including Active Directory, DNS, DHCP, and backup solutions.
• Troubleshoot technical issues across infrastructure, networking, and end-user computing environments.
• Create and maintain technical documentation, implementation guides, and customer handover materials.
• Work closely with project teams, service teams, vendors, and customers to deliver successful outcomes.
• Develop your technical and consultancy skills through hands-on project work, mentoring, and industry training.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on.

We'reproud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it.

What are we looking for?

The right person for this rolewill haveexperience as a consultantin this sector and will have adeepunderstanding ofEnd Usercomputing(EUC), VirtualDesktopInfrastructure(VDI)deployment and physicalinfrastructure.

Key Skills & Experience:

• Experience supporting or implementing infrastructure solutions in enterprise or mid-sized environments.
• Experience with virtualisation technologies such as VMware and/or Hyper-V.
• Good understanding of Microsoft technologies including Windows Server, Active Directory, DNS, and DHCP.
• Understanding of networking concepts including switching, routing, wireless networking, and network security.
• Knowledge of backup and recovery technologies, ideally including Veeam.
• Familiarity with PowerShell or other scripting and automation tools would be advantageous.
• Strong troubleshooting skills with a willingness to learn and develop technical expertise.
• Excellent communication and customer service skills with the ability to build positive working relationships.
• Relevant certifications (or a willingness to work towards them) such as Microsoft, VMware, or networking certifications.
• A proactive approach to learning and developing a career in infrastructure consultancy.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)butthis role can be remote with occasional visits to the HQ and to customers

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?
You can read about the benefits on offer

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake a Baseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check

Have you made it this far? Ifyou’restill reading, we thinkthere’sa strong chance you might be our kind of person.

Here’sthe thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if youdon’tcheck every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.