Professional Officer

Sheffield City Council HQ; Sheffield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Sheffield Register Office seeks two part-time Professional Officers to join the team at the Town Hall. You will engage with the public, assist with birth, death, and marriage registrations, and help deliver a high standard of customer service.

Role includes travel to off-site locations across Sheffield and attendance at ceremonies. You will work under GRO guidelines, with training provided, and some weekend work or alternate-week rotation may be required.

Qualifications

• Public-facing customer service experience.
• Ability to engage with members of the public.
• Willingness to follow GRO procedures and council policies.

Responsibilities

• Support births, deaths, marriages registrations and related ceremonies.
• Assist with the delivery of a efficient, customer-focused public service.
• Act as Deputy Registrar or Deputy Superintendent Registrar when required.
• Manage appointment diaries and assist with administration per GRO guidance.

Skills

Customer service

Public engagement

Teamwork

Flexibility

Job description

Professional Officer

Sheffield Register Office is seeking to recruit two part-time Professional Officers to join the team at Sheffield Register Office, based at the Town Hall. We are looking for confident, approachable and professional individuals who enjoy engaging with members of the public and delivering a high standard of customer service.

About the role

Location: Sheffield City Council, Town Hall, various off site locations including children's hubs and licenced premises.

Training provider: Experience with working within the registration service would be beneficial but not essential as full training is given internally.

As a Professional Officer, you will support the delivery of an efficient, effective and customer-focused public service for the citizens of Sheffield and visitors to the city. Sheffield Register Office has a statutory responsibility to ensure that births, deaths, marriages and a range of other registration duties are carried out in accordance with the requirements and compliance standards set by the General Register Office (GRO).

Although the role is based at the Town Hall, you will be required to travel to other locations across Sheffield, including family hubs to attend appointments and licensed premises, to support the delivery of ceremonies.

The role involves working within the relevant legislative framework, including the Births and Deaths Registration Act 1953, the Marriage Act 1949 and the Civil Partnership Act 2004, among others.

Our core service is delivered Monday to Friday. However, weekend working may be required to support the delivery of ceremonies. Registrars in Sheffield may be required to work one weekend per month where cover cannot be provided through volunteers as part of their contract.

Successful part-time employees will work alternate weeks from each other

Week 1 will be three days Monday through to Wednesday 22.2 hours

Week 2 will be two days Thursday and Friday 14.4 hours

Equal to 18.5 hours per week, 52 weeks per year, and benefit from a generous annual leave entitlement.

Working under the supervision of the Registrar of Births and Deaths and the Superintendent Registrar, you will develop skills and experience across the following areas:

• Birth registrations.
• Death registrations.
• Notice of Marriage or Notice of Civil Partnerships.
• Citizenship Ceremonies.
• Ceremonies including Marriage, Civil Partnership, baby Naming and Renewal Of vows.
• Proof of Life.
• Birth, Death or Marriage Certificate production.
• Working with an appointment diary, ensuring all appointments are completed.
• Various administration duties in compliance with GRO and the Senior Registration team's guidance.
• You will act as a Deputy Registrar or Deputy Superintendent Registrar whilst carrying out your duties on behalf of the Register Office and Superintendent Registrar of Sheffield.

Who we are looking for

We are seeking individuals who enjoy working with people and are committed to delivering a high standard of customer service, if you are a confident and outgoing person this could be the role for you. The Register Office plays an important role in many significant life events, including births, deaths and marriages, and supporting members of the public during these occasions can be both meaningful and rewarding.

We are looking for individuals who can work effectively as part of a team and once trained, are able to manage their workload efficiently and independently.

Much of the service's compliance framework is determined by the General Register Office (GRO). You will therefore be required to follow GRO procedures and policies, in addition to all relevant Sheffield City Council policies and procedures.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.