Production Technician

WongDoody; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

WongDoody London is seeking a skilled Production Technician to join our global digital operations team. This role involves solving technical challenges, maintaining systems, and managing digital content workflows. Ideal candidates will have extensive experience in media operations, strong troubleshooting abilities, and a commitment to quality.

Qualifications

• 5+ years in post-production, media operations, or digital distribution.
• Hands-on experience with digital cinema protocols and gear.
• Strong understanding of metadata and file naming conventions.

Responsibilities

• Support daily digital content workflows including uploading and logging.
• Operate and maintain playback systems and manage internal screenings.
• Troubleshoot issues in real-time and maintain production-ready environments.

Skills

Problem-solving

Technical troubleshooting

Communication

Organization

Adaptability

Tools

Adobe Premiere

DaVinci Resolve

GDC players

Black Magic

Airtable

Job description

Direct message the job poster from WongDoody

WongDoody London is seeking a full-time, highly skilled and detail-obsessed Production Technician to join our global digital operations team on a freelance basis.

Do you love solving technical challenges and keeping systems running smoothly?

Do you know your way around DCPs, color spaces, and media workflows like the back of your hand?

Are you equally comfortable calibrating a projector as you are organizing a file system?

Are you cool under pressure, proactive by nature, and obsessed with quality?

WHAT YOU'LL DO

• Support daily digital content workflows, including uploading, downloading, logging, QC, and version control for high volumes of files.
• Operate and maintain projection and playback systems, including digital cinema packages, GDC players, Black Magic, and immersive sound formats like Dolby Atmos.
• Schedule, prep, and run internal, virtual, and in-person screenings — handling everything from file transfers to system checks and last-minute tech issues.
• Manage demo support including setup, file QC, and hardware configuration for cutting-edge content experiences.
• Collaborate with global teammates to ensure 24/7 coverage and SLA compliance (15-minute response time for incoming queries).
• Troubleshoot issues in real-time, escalate as needed, and ensure all technical environments are production-ready.
• Monitor and maintain equipment, perform routine checks (lens cleaning, calibration, etc.), and coordinate any necessary repairs or upgrades.
• Track asset inventory and manage deployment of 12+ hardware/software kits per week across multiple regions.
• Work closely with internal and external teams to ensure adherence to exacting quality standards — 95%+ yield and 99%+ accuracy required.
• Follow strict security protocols, manage access permissions, and protect sensitive content across all platforms.
• Maintain consistent file naming conventions and metadata standards to streamline searchability and archiving.

WHAT YOU'RE LIKE

• A hyper-organized, technically minded problem-solver with great instincts and even better follow-through.
• A proactive communicator — you keep people informed, ask the right questions, and are calm under pressure.
• Comfortable working independently or across time zones with a global team.
• Highly adaptable and always looking to improve processes, not just complete tasks.
• Committed to quality and security — you don’t cut corners and you double-check your work.

WHAT YOU'VE GOT

• 5+ years in a post-production, media operations, or digital distribution role.
• Hands-on experience with digital cinema protocols and gear: DCP, KDM, GDC players, ProRes, aspect ratios, and color spaces.
• Fluency in post tools: Adobe Premiere, DaVinci Resolve, PIX, Flow Capture, Aspera, Airtable, Helpscout, Evercast, and Crestron.
• Strong technical troubleshooting and system operation skills — projection, sound systems, QC, and content formatting.
• Knowledge of workflows including dailies, WIPs, playlist clean-up, brand review, clip pulls, and archival.
• Strong understanding of metadata, file naming, and structured content libraries.
• Experience supporting live demos or immersive media tech a plus.
• Familiarity with working across highly secure, confidential environments and following detailed process protocols.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we’ve won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work.” Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

See how we're making an impact: https://www.wongdoody.com/work

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Manufacturing and Production

• Industries

  Design Services and Telecommunications

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