Production Systems Analyst - Financial Services SaaS

State Street; England; Sur place; GBP 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible Work Program

Medical care

Insurance

Savings plans

Volunteer days

Matching gift program

Résumé du poste

State Street is seeking a client-facing production support specialist for Charles River IMS. You will manage remote operations, handle client configurations, monitor performance, and coordinate upgrades and patches to ensure high availability.

Ideal candidates have 3+ years in financial services systems, strong database skills (MS SQL Server, Oracle, Sybase) and excellent communication for cross-department collaboration.

Qualifications

• Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS).
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Any experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.
• Minimum of 3+ years’ relevant industry experience.

Responsabilités

• This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions.
• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new Clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
• The role will involve periodic out of hours support and/or weekend work.
• Occasional travel to customer sites may be required for planning and review meetings.

Connaissances

Charles River IMS

MS SQL Server

Oracle

Sybase

Servers

Operating Systems

Networks

Scripting

XML

Programming Languages

Job Scheduling

System Monitoring

Disaster Recovery

Business Continuity

3+ years experience

Formation

Bachelor’s degree in a technical or analytical discipline

Description du poste

State Street is seeking a client-facing production support specialist for Charles River IMS. You will manage remote operations, handle client configurations, monitor performance, and coordinate upgrades and patches to ensure high availability.

Ideal candidates have 3+ years in financial services systems, strong database skills (MS SQL Server, Oracle, Sybase) and excellent communication for cross-department collaboration.