Investment Systems Support Engineer (IMS/OMS)

Charles River Development; Greater London; Vor Ort; GBP 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Flexible Work Program

Generous medical care

Insurance and savings plans

Zusammenfassung

State Street is seeking a Successful Support Engineer to join the Charles River IMS team. The role focuses on investigating complex business and technical issues across investment workflows, data, configurations, and integrations, while maintaining high client satisfaction.

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work independently in a fast-paced environment.

Qualifikationen

• University degree, preferably in Finance, Economics, Business, Computer Science, or Engineering.
• Knowledge of investment management concepts, financial instruments, and buy-side investment workflows.
• Experience interacting with business and technical users in a client-facing environment.
• Strong analytical, investigative, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize effectively and perform under pressure.
• Self-motivated with a strong sense of ownership and accountability.
• Demonstrated interest in continuous learning and professional development.

Aufgaben

• Provide application support for Charles River IMS via email, telephone, and web conferencing.
• Investigate complex business and technical issues spanning investment workflows, data, configurations, integrations, and system behavior.
• Analyze application logs, database records, reconciliation breaks, and other diagnostic information to identify root causes.
• Distinguish software defects from configuration, data, or operational issues.
• Understand and support client-specific workflows, customizations, and integrations.
• Collaborate with Product Engineering on software defects, enhancement requests, and complex investigations.
• Leverage internal expertise, documentation, knowledge bases, and cross-functional teams to progress investigations efficiently.
• Provide clients and colleagues with best practice guidance, solution recommendations, and workarounds where appropriate.
• Independently manage investigations, communicate findings, and provide clear recommendations to stakeholders.
• Proactively manage client cases, set expectations, and maintain high levels of customer satisfaction.
• Escalate significant risks, service-impacting issues, or blockers as appropriate.

Kenntnisse

Analytical thinking

Problem solving

Communication skills

Prioritization under pressure

Ownership

Continuous learning

Ausbildung

Bachelor's degree in Finance, Economics, Business, Computer Science, or Engineering

Financial certifications such as CFA, IMC, Claritas, or CISI

Tools

SQL

SQL Server

Oracle

Python

Java

C#

VBA

Perl

C++

Jobbeschreibung

State Street is seeking a Successful Support Engineer to join the Charles River IMS team. The role focuses on investigating complex business and technical issues across investment workflows, data, configurations, and integrations, while maintaining high client satisfaction.

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work independently in a fast-paced environment.