Production Support Engineer - On-Call, SRE & Automation

Orange Logic; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Orange Logic is seeking a Production Support Engineer to troubleshoot, maintain, and optimize mission-critical applications and infrastructure. You will handle escalations from Level 1, perform detailed root cause analyses, and support monthly maintenance activities to ensure SLA compliance.

Ideal candidates will have strong scripting skills, experience with Terraform, Ansible, Docker, and Windows/Linux administration, plus knowledge of IIS, Traefik, Elasticsearch, and cloud/on‑prem

Qualifications

• Ability to troubleshoot application and infrastructure issues.
• Experience analyzing logs and performing root cause investigations.
• Familiarity with cloud/on‑prem environments and security practices.

Responsibilities

• Administer and resolve application issues, provide timely updates, and perform root cause analysis.
• Perform detailed troubleshooting, log analysis, and root cause investigations for incidents.
• Provide software application support, including monitoring, escalation, and incident response.
• Support outages by executing recovery plans and post-mortem analysis.
• Collaborate with infrastructure teams to implement changes for scalability, security, and reliability.
• Develop automation scripts to improve operations and reduce manual work.
• Stay updated with emerging technologies in production support and DevOps.
• Participate in on-call rotations and incident communication.

Skills

Troubleshooting

Log analysis

Root cause analysis

Tools

Terraform

Ansible

Docker

Windows/Linux administration

IIS

Traefik

Elasticsearch

Job description

Orange Logic is seeking a Production Support Engineer to troubleshoot, maintain, and optimize mission-critical applications and infrastructure. You will handle escalations from Level 1, perform detailed root cause analyses, and support monthly maintenance activities to ensure SLA compliance.

Ideal candidates will have strong scripting skills, experience with Terraform, Ansible, Docker, and Windows/Linux administration, plus knowledge of IIS, Traefik, Elasticsearch, and cloud/on‑prem