Production Support Engineer: Observability & Automation

Genio; Leeds; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

33 days annual leave

3 gifted days off at Christmas

Generous learning and training allowance

Flexible hours

Remote working option

Health cash plan

6% employer pension contribution

Job summary

A leading SaaS company in Leeds seeks a Production Support Engineer to bridge customer support and engineering. Responsibilities include investigating user issues, resolving support requests, and collaborating with teams to implement improvements. Ideal candidates have strong troubleshooting skills, experience with observability tools, and programming abilities for automation. The role offers a competitive salary of £35,000 – £43,000, flexible working conditions, and generous benefits including training allowances and health plans.

Qualifications

• Strong technical troubleshooting skills.
• Experience with observability tools such as Kibana, Sentry, and Grafana.
• Programming skills (Python, Shell, PHP, Go, etc.) for automation.
• Familiarity with Agile tools like JIRA.
• Experience with frontend languages like TypeScript.
• Knowledge of best practices in observability.

Responsibilities

• Review, triage, and reproduce escalated user issues.
• Resolve low-risk or straightforward issues.
• Collaborate with the Customer Support team.
• Proactively identify recurring user issues.
• Investigate and resolve logging errors.
• Maintain knowledge-base articles.

Skills

Technical troubleshooting

Experience with observability tools like Kibana, Sentry, Grafana

Programming skills (Python, Shell, PHP, Go)

Familiarity with Agile tools

Experience with frontend languages (TypeScript)

Knowledge of CI/CD pipelines

Strong communication skills

Collaborative team-oriented mindset

Job description

A leading SaaS company in Leeds seeks a Production Support Engineer to bridge customer support and engineering. Responsibilities include investigating user issues, resolving support requests, and collaborating with teams to implement improvements. Ideal candidates have strong troubleshooting skills, experience with observability tools, and programming abilities for automation. The role offers a competitive salary of £35,000 – £43,000, flexible working conditions, and generous benefits including training allowances and health plans.