Production Support Engineer

Sky; Isleworth; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Production Support Engineer to join their dynamic team. This role involves managing daily systems and projects, ensuring smooth operations for high-profile productions across various channels. You will provide first-line support, troubleshoot technical issues, and engage in on-the-job learning of future broadcasting technologies. With a focus on collaboration and effective communication, this position offers a unique opportunity to grow in a fast-paced environment. Enjoy a range of perks, including exclusive discounts and a hybrid work model, as you contribute to the evolution of broadcasting services for millions of viewers.

Benefits

Private Healthcare

Generous Pension

Discounts on Mobile and Broadband

Sky Q and Sky Glass at Exclusive Rates

Sky VIP Rewards

Qualifications

• Strong understanding of broadcast TV chain elements and support experience.
• Knowledge of graphics systems and fault investigation skills.

Responsibilities

• Provide first-line support for TV Production and Graphics facilities.
• Conduct fault finding and troubleshooting in broadcast environments.

Skills

Broadcast Engineering

Fault Diagnosis

Communication Skills

IT Networking

SMPTE Standards Knowledge

Windows Systems

Education

Degree in Broadcast Engineering

Qualification in Media Technologies

Tools

VizRT

Chyron

Active Directory

Job description

Join to apply for the Production Support Engineer role at Sky.

Job Description

We believe in better. And we make it happen.

Working in Tech, Product or Data at Sky involves building innovative products and services, from broadband to broadcast, streaming to mobile. SkyQ to Sky Glass, we are always evolving, turning big ideas into reality for millions of users.

As part of the onsite UK Production Engineering support shift team, you will manage daily systems and projects, including maintaining graphic systems & incoming data workflows, and resolving reactive video & audio technical issues. You will support productions across Sky News, Sports News, and other high-profile channels, ensuring smooth operations.

What You'll Do

• Provide reactive first-line support for Sky’s TV Production, Graphics, and Post Production Facilities, including programming and events such as Sky News, Sky Sports News, F1, Football, Cricket, and more.
• Work a shift pattern with Associate/Junior Engineers, Engineers & Senior Engineers.
• Conduct fault finding and troubleshooting across broadcast and post-production environments.
• Create and update support tickets, managing tasks to resolution.
• Engage in on-the-job learning, exploring traditional broadcast solutions and future broadcasting technologies.
• Perform proactive maintenance and monitoring of hardware, software, and mechanical systems in a broadcast environment.

What You'll Bring

• A degree or qualification in Broadcast Engineering/Media Technologies or equivalent.
• Strong understanding of broadcast TV chain elements, including both traditional and IP/Software solutions.
• Extensive support experience in Broadcast Engineering.
• Effective communication skills and the ability to influence and coach others.
• Knowledge of Broadcast IP standards such as SMPTE 2022, SMPTE 2110, AoIP (AES67), and PTP.
• Knowledge of graphics systems (VizRT, Chyron) is beneficial.
• Experience with Microsoft Windows systems, including Win10/11 and Server 2012-2022.
• IT and networking skills for fault diagnosis.
• Active Directory knowledge.
• Fault investigation skills and log analysis.

Work Schedule

You will work a shift pattern covering 24/7/365, including early, late, and night shifts, with a 7-day fortnight schedule.

Rewards

Enjoy perks like Sky Q, Sky Glass at an exclusive rate, a generous pension, private healthcare, discounts on mobile and broadband, and Sky VIP rewards.

Inclusion & Working Style

We are a Disability Confident Employer, welcoming all candidates and providing reasonable adjustments. We embrace hybrid working, combining office and remote work. Our Osterley Campus offers various amenities and transport options.

Additional Information

If successful, a criminal record check will be required. We may withdraw offers based on the nature of any convictions.