Production Support Engineer

Qube Research & Technologies; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to enhance the trading experience for its global team. This role involves providing high-touch user support, managing trading infrastructure, and ensuring system stability across various platforms. Ideal candidates will possess strong scripting skills, a commitment to problem resolution, and a collaborative spirit. Join this forward-thinking firm to contribute to a culture of innovation and excellence in the financial sector, while enjoying a healthy work-life balance through various employee initiatives.

Qualifications

• 2+ years of scripting experience in Bash, Python, or Powershell.
• Minimum 3 years in a support role with excellent problem-solving skills.

Responsibilities

• Provide high-touch user support to the global trading team.
• Ensure all trading components are operational before trading starts.

Skills

Bash Scripting

Python Scripting

Windows Administration

Linux OS Experience

SQL Server

Postgres

Problem Solving

Business Analytics

Communication Skills

Job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT's collaborative mindset which enables us to solve the most complex challenges. QRT's culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT:

• Your core objective will be to provide high-touch user support to the global QRT team which trades across all the major EMEA and US markets.
• Provide prompt user support for investigations & resolution of any system issues impacting front office trading flows.
• Liaise with internal and external teams on a day-to-day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
• Support trading platforms on different OS environments - Windows & Linux (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems).
• Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
• Provide maintenance and support of static databases and supporting processes.
• Develop tools to continuously improve our ability to monitor the trading environment.
• Evening/weekend support requirements (normally through remote access).

Your present skillset:

• >2yrs of Bash, Command Dos, Powershell or Python scripting experience is essential.
• Minimum 3yrs in a support role.
• Excellent problem solving and highly effective business analytics capabilities required.
• Must have a keen focus on ownership of issues and commitment to resolving them.
• Excellent written and oral communication skills are essential.
• Expert windows desktop and server administration experience is essential.
• High level of Linux OS experience is essential.
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
• Experience of managing the expectations of Front Office traders and senior management is desirable.
• Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
• Knowledge of market data feed handlers and execution feeds is an advantage.
• Knowledge of market-making/liquidity provision and algorithmic trading is an advantage.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.