Production Support Engineer

Sky; Hounslow; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

NOW package

Pension with 9%+

Private healthcare

Digital GP

Sky product discounts

Sharesave

Sky VIP rewards

Job summary

Sky in the UK is seeking a Production Engineering support specialist to ensure the smooth operation of TV production facilities, graphics systems and data workflows across live and post‑production environments.

Based mainly at Osterley with occasional travel to other Sky sites, you’ll troubleshoot broadcast issues, create and update tickets, and participate in proactive maintenance and on‑premises and cloud infrastructure.

Qualifications

• A degree in Broadcast Engineering, Media Technologies, or similar.
• Strong understanding of broadcast TV chains, IP, Cloud, software solutions.
• Previous experience in a Broadcast Production Engineering support role.

Responsibilities

• Provide reactive first-line support for Sky’s TV Production and Post Production facilities.
• Work a regular shift pattern and manage tickets through resolution.
• Perform proactive maintenance of on‑premises hardware and cloud infrastructure.

Skills

Broadcast Engineering

IT networking

Communication skills

Problem solving

Education

Degree in Broadcast Engineering

Tools

VizRT

Avid

Calrec

Job description

Wedon’tjust believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turnbig ideasinto the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

As a key member of the UK Production Engineering support team,you’llplay a vital role in ensuring the smooth operation of Sky’s television production facilities. Frommaintaininggraphics systems and managing data workflows to troubleshooting complex video and audio issues,you’llbe at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions,you’llcombine technicalexpertisewith proactive problem-solving to keep broadcasts running seamlessly.

Whatyou’lldo

• Provide reactivefirst linesupport to Sky’s TV Production, GraphicsandPost ProductionFacilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball,Rugbyand many other key productions
• Work a regular shift pattern
• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production &PostProductionfacility
• Create & update tickets for every task, workingthese through toresolution
• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting
• Perform proactive maintenance,monitoringand support of on-premises hardware and cloud-based infrastructure, software applications, and associated broadcast technology systems

Whatyou’llbring:

Essential Criteria:

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.
• Astrong understanding ofthe technical elements of a broadcast tv chain – encompassing both older traditional and more modern IP, Cloud, Software solutions.
• Previousexperience working in a support role within Broadcast Production Engineering
• A highly effective, positive, and influential communication style; demonstration of excellentpeople skills, communication skills, and coaching
• Understandingand experience working with Broadcast IP standards and implementation including SMPTE2022, SMPTE 2110,AoIP(AES67) and PTP
• Competencywith IT and computer networking
• A structured and analytical mindset when diagnosing both hardware and softwaretechnical problemsthrough logical reasoning and systematic troubleshooting

Desirable Criteria:

• Knowledge of graphics systems (VizRTsuite, Chyron, AR, VR would be desirable)
• Proven experiencewithLog interrogation
• Working standard broadcast systems such asCalrecAudio, Riedel Comms, Grass Valley routers and Vision Mixers, BNCS / Cerebrum control systems, EVS Replay systems, Ross Automation systems, AWS / Cloud infrastructure, Editing systems (Avid, Adobe, Quantel).

Benefits andperks

There’sone thing peoplecan’tstop talking about when it comes to life at Sky: theperks.Here’sa taster:

• Free NOW package,including Sky Sports and Sky Cinema
• Pension packagewith up to 9% employer contribution
• Private healthcarewith mental health support
• Aviva Digital GP and dental insurance
• Discountson Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesaveand Tech schemes
• A range of Sky VIP rewards and experiences

Howyou’llwork

This is an on-site only rolepredominantly workingin Osterley withoccasionaltravel and work on otherskysites.You willbe requiredto work a shift pattern that covers a 7-day fortnight. This would normally becomprisedof Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities

our office base

Osterley

Our Sky Group HQ. Equipped withstate-of-the-arttechnology and workspaces,there’splenty of space to seeyourbig ideascome to life. Hereyou’llfind 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley,Gunnersburyand Ealing Broadway stations.Plus, there’sfreeonsite parking available for cars,motorbikesand bicycles.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us meansyou’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,colleaguesand society.

We’rean equal opportunity employer and value diversity at our company.We’rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role youare required tohave theappropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.