Production Shift Manager

First Call Contract Services, Ltd.; Sandgate; On-site; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Performance bonus

Job summary

First Call Contract Services, Ltd. is seeking an experienced Production Shift Manager in Erith to own shift operations on the factory floor. You will drive output, guarantee quality, and uphold safety standards from day one.

This hands-on role offers progression into broader production leadership as the business scales, with a focus on lean initiatives, KPI delivery, and team development.

Qualifications

• Proven experience supervising or managing production teams within food manufacturing (3+ years preferred).
• Solid working knowledge of HACCP, BRCGS, and food safety standards.
• Hands-on experience using ERP software (SAP preferred).
• Strong shop-floor leadership, communication, and data analysis skills.
• Ability to reliably commute to Erith (DA18).

Responsibilities

• Oversee daily factory activities to meet production plans on time.
• Lead Production Team Leaders, Operators, and agency staff; manage performance.
• Maintain HACCP and BRCGS compliance; support audits.
• Drive lean/continuous improvement initiatives on the shop floor.
• Maintain SAP transactions and production logs; report KPIs to senior management.
• Enforce safety compliance; lead investigations and inspections.

Skills

Team Leadership

Data Analysis

Communication

HACCP Knowledge

Tools

SAP

Job description

Job Title: Production Shift Manager

Location: Erith (DA18)

Salary: £30,000 – £43,000 per annum + Performance Bonus

Hours: Monday to Friday- 10AM to 6PM, (one hour unpaid break)

Job Type: Full-time, Permanent (In-person)

About the Role

Our client is a fast-growing frozen food manufacturer looking for an experienced Production Shift Manager to take full ownership of shift operations. This is a hands-on, floor-based leadership role-you will be directly on the shop floor driving output, maintaining high quality, and enforcing safety standards from day one.

As the business scales, this position offers clear progression into broader production leadership for a strong, driven performer.

Key Responsibilities

• Production Management: Oversee daily factory activities to achieve production plans on time and in full while controlling yield loss, waste, and labour allocation.

• Team Leadership: Direct, mentor, and supervise Production Team Leaders, Operators, and Agency Staff. Conduct shift briefings, manage performance/attendance, and support recruitment and training.

• Food Safety & Quality: Maintain strict compliance with BRCGS and HACCP frameworks. Monitor CCPs, complete production records, and support internal and customer audits.

• Operational Excellence: Monitor OEE, track downtime, enforce SOPs, and drive lean/continuous improvement initiatives on the floor.

• Systems & Reporting: Maintain precise SAP transactions and production logs while reporting key performance metrics to senior management.

• Health & Safety: Enforce safety compliance, lead accident/near-miss investigations, conduct workplace inspections, and cultivate a safe working environment.

KPI Scorecard Overview

Performance will be measured against key operational targets:

• Production Plan Achievement (30%): Target ≥98%.

• Labour Efficiency (25%): Operation within standard labour hours.

• Quality Compliance (15%): Zero major incidents; label errors = 0; packaging errors ≤0.2%.

• Workshop Discipline & 5S (10%): Monthly audit score ≥90%.

• SAP & Documentation Accuracy (10%): Target ≥98%.

• Safety Performance (10%): Zero lost-time accidents.

What You Need

• Proven experience supervising or managing production teams within food manufacturing (3+ years preferred).

• Solid working knowledge of HACCP, BRCGS, and food safety standards.

• Hands-on experience using ERP software (SAP preferred).

• Strong shop-floor leadership, communication, and data analysis skills.

• Ability to reliably commute to Erith (DA18).

What’s on Offer

• Salary of £30,000 – £40,000 per annum.

• Performance incentive bonus.

• Competitive holiday allowance & staff discount on products.

• Genuine career progression opportunities into senior production leadership.