Production-Ready Onboarding Specialist

LangChain; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will work with new customers during their first weeks on LangSmith, guiding them from signed contract to a production-ready platform for agents.

Focus areas include admin setup, user onboarding, traces flowing, evaluations in place, and enabling customer teams to continue building independently. You will collaborate with GTM, Product, Engineering, and LangChain specialists to unblock customers and develop

Qualifications

• 2-4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or similar.
• Strong desire to work directly with customers and build productive, trusted relationships.
• Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
• Proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, plus willingness to learn technical concepts on the job.

Responsibilities

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
• Help customers build their first evaluation workflows, define what 'good' looks like, and confirm they can debug a production trace independently.
• Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

Skills

Customer-facing experience

Communication skills

Organization & follow-through

Curiosity about AI/tech

Problem-solving

Job description

LangChain is seeking an Activation Specialist to join the Customer Experience team. You will work with new customers during their first weeks on LangSmith, guiding them from signed contract to a production-ready platform for agents.

Focus areas include admin setup, user onboarding, traces flowing, evaluations in place, and enabling customer teams to continue building independently. You will collaborate with GTM, Product, Engineering, and LangChain specialists to unblock customers and develop