Onboarding & Activation Specialist

Wwshemi; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible vacation

401(k) plan

In-office meals

Job summary

LangChain in London is seeking an Activation Specialist to guide new customers from signed contract to a production-ready LangSmith platform. You’ll manage onboarding milestones, admin setup, and first traces, helping customer teams reach autonomous operation.

The role emphasizes collaboration with GTM, Product, and Engineering, focusing on activation metrics and customer success in a fast-growing AI tooling company.

Qualifications

• 2-4 years of experience in a customer-facing role such as support, customer success, onboarding, or similar.
• Strong desire to work directly with customers and build productive relationships.
• Excellent organization and follow-through with internal alignment.

Responsibilities

• Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
• Coordinate with GTM, Product, Engineering, and LangChain specialists to unblock customers and provide deeper support when needed.
• Help customers build evaluation workflows and define what good looks like for production traces.
• Create runbooks and documentation to convert onboarding questions into repeatable processes.

Skills

Customer-facing experience

Communication skills

Organizational skills

Problem solving

Willingness to learn

Job description

LangChain in London is seeking an Activation Specialist to guide new customers from signed contract to a production-ready LangSmith platform. You’ll manage onboarding milestones, admin setup, and first traces, helping customer teams reach autonomous operation.

The role emphasizes collaboration with GTM, Product, and Engineering, focusing on activation metrics and customer success in a fast-growing AI tooling company.